Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
Geos
Work Background
Dealer-FXCustomer Success Lead
May. 2024Toronto, Ontario, Canada
AutoTrader.caSr. Onboarding Manager
Oct. 2021 - Dec. 2023Toronto, Ontario, Canada- Developed and implemented strategies to streamline the client onboarding process, reducing time and cost while maintaining regulatory compliance and a higher net retention rate.
- Manage cross-functional teams and collaborate with various departments to ensure smooth launches of new products and increase adoption.
- Identify potential bottlenecks or roadblocks in the client onboarding process and product launch process, and propose solutions to improve efficiency, reduce time while onboarding clients, and increase adoption.
- Identify and implement innovative technologies and automation solutions to improve the efficiency and accuracy of the client services team.
- Created training materials for the client services team across multiple products and processes. - Forecast and budgetary planning _Executive reporting on New and existing product client services including but not limited to, speed to billing, NPS, net MRR/ARR
AutoTrader.caProject Manager of Operations
Oct. 2020 - Oct. 2021- Led cross-functional project stakeholders
- Provided executive reporting
- Maintained all project documentation and workflows
-Develop and execute project plans, including scope, timeline, and budget, to ensure successful project completion within agreed-upon parameters.
- Ensure efficient allocation of resources to maximize productivity and minimize costs
- provided unbiased project retrospectives to projects not assigned to my portfolio
AutoTrader.caClient Services Manager
May. 2018 - Sep. 2020Etobicoke, Ontario, Canada- Develop and implement customer service strategies to improve overall customer satisfaction and retention rates.
- Identify and implement process improvements to enhance customer satisfaction and team efficiency.
- Analyze customer support metrics and provide insights to improve team performance and efficiency
- Manage and train a team of customer support representatives to ensure high-quality service delivery and customer satisfaction.
- Led and mentored a customer support team to ensure high-quality service and customer satisfaction in a fast-paced and dynamic environment.
On-line ExhibitsProject and Team Coordinator
Jan. 2014 - May. 2018Scarbourgh - Managed portfolio of accounts totaling over 400K in sales, achieved through a combination of a Consultative Sales Model and an Expanded Relationship Sales Model that requires not only building a relationship with a client but anticipating their future needs by analyzing market trends over a cross-section of industries to increase their brand, sales and customer retention.
- Research and identify potential strategic partnerships and collaborations to expand the reach and impact of On-line Exhibits. - Coordinate and oversee the logistics and setup of on-site exhibits and events to ensure a seamless and professional experience for attendees. - Coordinate logistics and ensure smooth execution of on-site exhibits and events, including setting up equipment, coordinating with vendors, and managing timelines and schedules.
Wine Lovers Tasting GroupsFounder
Sep. 2010event management for private wine and whisky tasting events
Intch is a Professional Networking App for the Future of WorkSee more people like Nicholas on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1125244 people
0
Global Director - Brand, Partnerships @ Fairmont Hotels & Resorts
15
Translator, copywriter
19
Woodworker
475274 people
15
Digital Strategist and Consultant @ New Endon Ltd.
24
Expert Marketer and Business builder @ The BIG IDEA LAB
16
Senior Procurement Specialist @ Government of Canada