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Work Background
Drew Eckl & FarnhamSystem Administrator III
Jan. 2019Atlanta, Georgia
Miami-Dade State Attorney's OfficeSystems Network Administrator
Jun. 2018 - Dec. 2018Miami/Fort Lauderdale AreaRan daily reports to determine the health and status of different servers, installed new server systems in racks, troubleshooted different network problems and escalated problems to vendors. I was also in charge of creating and configuring user accounts for new hires using different tools such as Exchange Server, Active Directory, and Microsoft 365 Admin Center. In this position I also managed different file servers on a network composed of over 1200 users and computers.
Miami-Dade State Attorney's OfficeIT Help Desk Specialist
Apr. 2016 - Jun. 2018Miami, FloridaProvided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, through e-mail, or over the phone. Maintain daily performance of computer systems. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage.
Miami-Dade State Attorney's OfficeLegal Assistant
Feb. 2014 - Apr. 2016155 NW 3Rd Street, Miami, FL 33128Oversaw the day to day handling of criminal court cases. Provided legal and secretarial support to a group of Assistant State Attorneys. Duties included but were not limited to: updating criminal cases on a computerized system, generating and sending subpoenas for court appearance, filing court cases.
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