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Work Background
Varsity Tutors, a Nerdy CompanyPrincipal Technical Program Manager
Sep. 2022 - Sep. 2024Owned the delivery of cross-functional technical programs that impacted learners, ensuring effective coordination and stakeholder communication. Played a key leadership role as “right-hand” to the CTO, contributing to the establishment of program management best practices and C-suite leadership review mechanisms. -- Led the successful delivery of the Teacher Assigned tutoring capability, enabling district educators to schedule personalized online tutoring for any student. This involved program managing engineering teams, maintaining scheduled, mitigating risks, and providing regular updates to C-suite leadership. Resulted in an on-time launch for Polk County and serving over 40k students across the district. -- Spearheaded the planning, execution, and launch of AI-Generated Lesson Plans and AI Tutor Chat as part of a newly-formed team focused on enhancing the learning experience using AI. Collaborated with business teams and a data scientist to launch Varsity Tutors-specific chatbots for customer support and internal employee use. -- Developed and implemented Varsity Tutors-wide program planning and review mechanisms, including templates for Product Requirements Documents (PRDs), Jira Epics, and Initiative weekly status tables. Established and facilitated a weekly C-suite Program Review to ensure alignment on priorities and progress towards critical deadlines. -- Successfully coordinated the migration of client customer support to Zendesk, a third-party customer service tool. Managed multiple internal engineering dependencies, served as the technical point of contact between Varsity Tutors and Zendesk, dove deep into API integrations, and partnered with business teams for end-to-end testing.
Amazon Web Services (AWS)Manager, Technical Program/Product team
Mar. 2021 - Sep. 2022Seattle, Washington, United StatesManaged a team of technical program and product managers who owned individual goals scaling data center systems hardware and software tools from inception to global adoption. -- Established a new team and developed a charter to centralize program and product management for better scaling of project delivery. Grew team from 1 employee to 6 employees. -- Prepared and delivered regular status reports and updates, gaining buy-in and transparency from VPs and directors of partner teams, as well as Data Center Systems leadership. -- Engaged in resource and financial planning cycles to support efficient project execution.
Amazon Web Services (AWS)Senior Technical Program Manager / Manager
Jun. 2018 - Sep. 2022Seattle, Washington, United StatesOwned scaling in-house data center systems hardware and software tools from inception to global adoption.
-- Partnered across engineering, design, construction, operations, and capacity planning teams to deploy cloud-based electrical and mechanical controls software to data centers worldwide, to ensure both the health of the equipment and its optimal performance to minimize energy use. Developed automated metrics and checks to ensure onboarding processes and ongoing compliance were followed.
-- Prepared and delivered regular status reports and updates, gaining buy-in and transparency from VPs and directors of partner teams, as well as Data Center Systems leadership.
-- Engaged in resource and financial planning cycles to support efficient project execution.
-- Actively participated in software architectural discussions to design long-term scalable and maintainable monitoring and alarming solutions.
-- Created and launched a global training program for data center operations staff, providing remote and hands-on learning content on the usage of Data Center Systems tooling.
-- Centralized and created a charter for technical program and product managers to better scale project delivery. Managed and grew the team from 1 employee to 6 employees.
Amazon Web Services (AWS)Technical Program Manager
Jun. 2018 - Mar. 2021-- Partnered across data center design, construction, operations, and capacity planning teams to deploy cloud-based electrical and mechanical controls software to data centers worldwide, to ensure both the health of the equipment and its optimal performance to minimize energy use. Developed automated metrics and checks to ensure onboarding processes and ongoing compliance were followed. -- Developed a roadmap to achieve in-house controls monitoring and alarming in 100% of AWS’ colocation data centers. -- Actively participated in software architectural discussions to design long-term scalable and maintainable monitoring and alarming solutions. -- Created and launched a global training program for data center operations staff, providing remote and hands-on learning content on the usage of Data Center Systems tooling.
AmazonTechnical Program Manager / Software Development Manager
May. 2016 - Jun. 2018Greater Seattle AreaOwned delivery against 4 Steam (CEO-level) goals to drive down negative customer experiences (fatals) on the Amazon.com websites worldwide.
-- Partnered across Amazon Retail teams to hold them accountable to their own availability goals.
-- Drove the schedule, communication, and mitigation of risks for the delivery of a distributed, scalable system running on AWS which ingests error logs from all teams that contribute code to Amazon.com websites. The system diagnoses complex events and improves time to resolution of negative customer experiences.
-- Led the JavaScript Virtual team, a group of experts from 9 teams dedicated to reducing negative customer experiences due to JavaScript errors and improving the developer experience when debugging those errors. Tracked initiatives across these teams in a bi-weekly meeting, driving projects to completion and sharing best practices.
-- As part of being a software development manager for one year with a team of 9 engineers, owned the maintenance and roadmap of real-time tracking and alerting systems for Amazon.com availability and errors, an in-house resiliency tool for chaos testing, and a policy engine tool for managing campaigns. -- Delivered project status updates, operational planning documents, roadmaps with goals for the year, 3-year planning, monthly business review updates, and PR/FAQ documents to senior leadership.
-- Established scrum practices and enforced operational best practices for the team.
-- Partnered with a senior SDE to plan and deliver an audit to mitigate a known DynamoDB risk before Q4 peak days. The audit was launched ahead of the Q4 peak, with 21 teams taking action to remediate their risk, and no outages incurred during peak.
AmazonSoftware Development Manager (previously Technical Program Manager)
May. 2016 - Jun. 2018Greater Seattle AreaManaged a team of software engineers, product delivery, and cross-Amazon coordination to drive down negative customer experiences on the Amazon.com websites worldwide. -- Grew team from 1 engineer to 9 through a combination of hiring, college hire recruiting, and re-organizations. -- Delivered operational planning documents, roadmaps with goals for the year, 3-year planning, monthly business review updates, and PR/FAQ documents to senior leadership. -- Established scrum practices and enforced operational best practices for the team. -- Drove the schedule, communication, and mitigation of risks for the delivery of a distributed, scalable system running on AWS cloud technologies which ingests error logs from all teams that contribute code to Amazon.com websites. The information from this system is used to diagnose complex events and improve time to resolution of negative customer experiences. -- Provided first line of customer support for the team. Produced bi-weekly status updates on ongoing projects to leadership, and sent launch announcements for new features. -- Led the JavaScript Virtual team, a group of experts from 9 teams dedicated to reducing negative customer experiences due to JavaScript errors and improving the developer experience when debugging those errors. Tracked initiatives across these teams in a bi-weekly meeting, driving projects to completion and sharing best practices.
Amazon Web ServicesBuilding Management Systems Implementation Engineer
Sep. 2015 - May. 2016Greater Seattle AreaDrove large scale global BMS and Electrical Power Monitoring Systems (EPMS) initiatives to increase monitoring and controls within AWS data centers. -- Utilized existing project management tool combining SharePoint and BrightWork to create a customized tracking and reporting system for team’s projects. 84 projects were tracked effectively using multiple metrics and communicated through auto-scheduled e-mails, increasing resource productivity. -- Completed 4 international power loss monitoring projects. Partnered with the data center owners and technology teams to complete implementation on time with exceptional customer service. -- Provided technical support for new data center builds through interactions with multiple business groups.
Intel CorporationLife Safety Systems/Security Project Engineer and Project Manager
Jun. 2014 - Jul. 2015Chandler, AZManaged initial design and estimation process for $26M in Life Safety System/Security scope for two international fabrication plant conversions. -- Reviewed 2D drawings and 3D models while managing and collaborating with design builder. -- Completed gap analysis for layout releases to plan equipment quantities for design and budget forecasting. -- Oversaw data center security design, gas detection equipment placement, and the fire alarm system upgrade. -- Chosen as Construction Users Roundtable (CURT) Intel young professional representative. Authored article for their national magazine The Voice concerning perspectives on the construction industry.
Intel CorporationConstruction Project Engineer
Jan. 2014 - Jun. 2014Chandler, AZEdwards Vacuum Pumps Task Force Lead and Commissioning Lead: Tracked and managed efficiency/productivity opportunities and any waste in Edwards’ scheduled activities. Followed up with stakeholders to improve the overall process and enabled Edwards to complete the tool install ramp with half of the projected needed manpower. Compiled commissioning indicators, present status weekly, and track down any open issues.
Intel CorporationBasebuild Design Manager
Jul. 2013 - Jan. 2014Chandler, AZPartnered with design firm to ensure timely fabrication plant construction closure for $2B latest technology plant. Led Design Review Task Force tasked with evaluating design error/omission change orders and resolving pressing design issues.
Intel CorporationElectrical Discipline Lead
Jun. 2012 - Jan. 2014Chandler, AZSuccessfully managed $20M electrical budget scope while adhering to a fast-paced schedule. Supervised electrical design, construction, and commissioning coordination for latest technology fabrication plant. Championed the Basebuild Electrical Kaizen one-week event; innovative recommendations reduced time between design and construction completion by seven months.
Intel CorporationTool Install Design Engineer
Jun. 2011 - Jun. 2012Chandler, AZCustomer point of contact to resolve tool install design discrepancies to enable on-time tool install package delivery for construction. Drove the Kaizen Design Process implementation, minimizing design duration by 34% and the number of meetings by 50%.
CDM SmithElectrical and Automation Services Intern
May. 2008 - Aug. 2010Designed and drafted (using AutoCAD) electrical and instrumentation aspects such as process and instrumentation diagrams, site plan layouts, lighting systems, motor schematics, and one-line diagrams for large-scale projects. Co-led electrical work for retrofitting a large wastewater treatment plant. Was responsible for coordinating this joint project with another engineering firm as well as arranging details with the project manager and other engineering disciplines. Received Quick Hit Award for proactively coordinating and resolving CAD issues within the office as well as for high levels of knowledge, commitment, and teamwork.
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