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Work Background
LSEGCustomer Success Manager
Jul. 2025Costa Rica
LSEGCustomer Success Upgrades
Sep. 2024 - Jul. 2025Heredia, Costa Rica
Dell TechnologiesQuality Coach
Oct. 2021 - Sep. 2024Heredia, Costa RicaQuality Management for a team of 17-20 Technical Engineers in a high-speed voice queue for a Technical Assistance Center (inspections, audits, coaching plans, feedback sessions) Policy and Procedure Subject Matter expert and responsible for knowledge documentation in Microsoft Sharepoint for the Costa Rica office Generating workflows for complex procedures and constant policy updates Measuring key performance indicators (KPIs) and reporting on all metrics daily Coaching on outliers and growth opportunities for top performers Assistant Manager functions with stakeholders from Round Rock, TX
ExperianOptimization Business Analyst
Aug. 2018 - Oct. 2021Heredia, Costa Rica
IPEA English CenterESL Teacher
Nov. 2017 - Dec. 2019San Jose, Costa RicaESL Teacher and Language Coach
ExperianAppeals Analyst II and QA analyst
Jun. 2017 - Jul. 2018Heredia, Costa Rica
Western UnionFraud analyst
May. 2016 - Jun. 2017
TeletechCustomer Service Specialist
Aug. 2014 - May. 2016
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