The SCE GroupVP of Services Delivery
Dec. 2012 - Nov. 2019Chattanooga, Tennessee Area
• Elevated the IT department to an enterprise level IT organizations by expanding the technology practices including consultative services, technical implementations and integrations with a variety of platforms and products like RSA, Ping Identity, Microsoft, Okta, and Pinn Technologies. • Developed and implemented processes for system and network security focusing on protecting company personnel, data and assets adhering to industry best practices, social engineering, intrusion detection, and intrusion prevention.
• Established new processes and procedures streamlining business operations improving productivity and efficiency of people, process and systems resulting in improved metrics.
• Chaired the AWS infrastructure committee establishing testing and learning lab, providing pre-and post-sale support to the sales division through technical demos and technology POC’s.
• Consistently achieved department annual revenue goal of up to $4 million.
• Evaluate, maintain and administer key business operations applications including Salesforce, LastPass, AutoTask (PSA), Office365, and RingCentral ensuring 100% availability for seamless business operations.
• Collaborate with CEO and COO for continuous evaluation of policies and procedures focussing on security policies, management and operational procedures and overall guidelines for the grown enterprise.
• Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
• Integral participant in cross-functional troubleshooting of complex enterprise systems, software, applications and programs; deliver recommendations for solutions and improvements.