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Network Power<100 people
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👍100%
Sales & BizDev
🧮100%
Education
💸50%
Marketing
Geos
🇬🇧50%
United Kingdom
Work Background
FEV TutorDirector of Customer Success
Nov. 2024- Led customer retention and expansion efforts, generating $14.6 million in revenue - 40% from upsell, representing over 70% of total annual revenue.
- Drove an 85% expansion win rate by standardizing engagement playbooks and enabling data-backed customer conversations. - Managed and mentored a 12-person team including 4 Team Leads, fostering a high-performance culture and improving customer satisfaction outcomes.
- Designed and executed a brand new Net Promoter Score initiative and CSM playbook, resulting in an 11% NPS score increase in a single quarter and an overall Net Promoter Score (NPS) of 34.
- Collaborated cross-functionally to develop scalable customer success playbooks that improved product adoption, QBR effectiveness, and expansion rates.
FEV TutorSr. Manager, Enterprise Customer Success
Nov. 2021 - Nov. 2024- Promoted to Sr. Manager and scaled the team from 5 to 20+ CSMs by hiring, onboarding, and coaching top talent.
- Delivered executive-level presentations at conferences, increasing brand visibility and generating 15+ qualified leads.
FEV TutorManager, Customer Success
Dec. 2020 - Dec. 2021- Led customer success for 50+ enterprise school districts, improving engagement and measurable impact through scalable tutoring programs.
- Boosted product usage by 50% in four months, accelerating renewals and improving retention.
- Coached and mentored team of 4 CSMs
FEV TutorCustomer Success Manager
Jul. 2020 - Dec. 2020
Achievement FirstAcademic Dean
Jun. 2015 - Jul. 2020Providence, Rhode Island Area- Coached 8 teachers using data-driven feedback loops, leading to 85% standard-aligned instruction and a 24% rise in student assessment scores.
- Led schoolwide intervention strategy that improved performance on key standards by 20%.
- Designed Math RICAS prep strategy that drove top-tier performance across RI and MA districts.
Teach For AmericaLead Teacher
Jun. 2015 - Jun. 2017Providence, Rhode Island Area● Selected as one of 5,300 accepted candidates out of 45,000 applicants (12% acceptance rate) to teach in an urban or rural school district and join a national corps of education advocates.
● As a first grade teacher, more than tripled student reading levels— 27 of 28 students moved from below kindergarten reading level up to grade level (STEP 6), 13 of which moved up advanced (STEP 9).
● Promoted to 2nd Grade Math Specialist due to achievement metrics in reading, use of data in the classroom to drive achievement
● Implemented Common Core aligned math curriculum to 89 second graders across 3 classrooms; as a result, Iluminar 2nd graders scored Top 2 out of 13 elementary schools on their end-of-year MAP assessment, a nationally normed math achievement test.
● Promoted to 3rd grade Math Specialist for the 2017-18 school year and led Iluminar to achieving the #1 Math results in the state of Rhode Island on the RICAS assessment.
GoogleIntern for Google for Education, Global Initiatives and Enablement
Jun. 2014 - Aug. 2014Mountain View, CA● Developed template for the Google Certified Teacher Annual Survey and sent out the first survey to over 1000 GCTs to assess engagement, motivation, and interest in leadership opportunities. Team continued to use this form annually.
● Managed the process of populating over 800 educator profiles in the new Google for EDU Directory, including alignment with the team of developers and designers building the directory.
● Designed new Google Certified Teacher Portal based on needs uncovered in the annual survey. Website includes: announcements, mission/vision, repository of teacher Action Plans, resource links.
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