Execution-focused Customer Success Leader with a proven track record of scaling post-sales and revenue operations in high-growth, private equity-backed SaaS startups. Built and led teams to generate $15M+ in recurring revenue by building and operationalizing customer lifecycle programs that drive adoption, retention, and expansion. Skilled in managing cross-functional initiatives across CS, Product, and RevOps, implementing scalable systems and data-driven strategies aligned with investor growth targets. Known for operational rigor, executive communication, and thriving in fast-paced, ambiguous environments.
When I’m not building teams and processes, I am helping individuals unlock their physical potential as a certified personal trainer! I am passionate about all things health and wellness and offer 1:1 consultations and support.More...
Janee Wesley Oliver
Regional Lead Customer Success@Aperture
Verified
Experienced Customer Success Manager with 12+ years in education and 4 years in EdTech, specializing in team leadership, client engagement, and data-driven strategies to drive growth and retention. Proven track record of achieving measurable results, including a 158% increase in annual revenue retention as Regional Success Team Lead at Aperture Education. Skilled in analyzing KPIs, streamlining processes, and building strong relationships to exceed goals and ensure customer satisfaction. Based in Hawaii with a dedication to collaboration and impact, I bring a unique blend of leadership, innovation, and adaptability to deliver exceptional outcomes.More...