Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
PraxisTech BPOCo-Founder & Managing Director
May. 2025Alexandria, EgyptLeading a team of professionals with over 8 years of experience delivering cost-efficient, multilingual customer service, sales, and back-office solutions for global brands. - Manage operations across voice, chat, email, and social media channels. - Consistently achieve 90%+ customer satisfaction (CSAT) and 97%+ service level agreement (SLA) compliance. - Build and scale teams rapidly to meet client demands in e-commerce, SaaS, travel, and technical support sectors. - Drive quality assurance, training, and performance optimization to ensure world-class service delivery.
MicrosoftMicrosoft 365 Admin Support Engineer
Jun. 2024- Administering and troubleshooting Office 365, Exchange Online, SharePoint Online, Teams, etc. - Providing technical support and troubleshooting issues related to Microsoft 365.
yoummdayDutch Sales Acquisition Specialist
Dec. 2023 - Aug. 2025Remotely- Acquisition - Retention
INTELCIADutch Team Leader
Jun. 2023 - Dec. 2023Giza, Al Jizah, Egypt- Oversee and determine work requirements - Support the Operations Manager to highlight operational risks and areas for improvement - Weekly reviews with client to manage and plan team performance and needs. - Monitor telephone calls, coach and allocate duties to Call or Contact Centre Operators. - Recruitment
INTELCIADutch Quality Assurance
Dec. 2022 - Aug. 2023Cairo, Egypt- Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points and expectations. - Drive the implementation of improved customer engagement strategies to increase agents’ efficiency. - Serve as an intermediary for escalations from agents and customers. - Ensures communication is effectively delivered and appropriately addresses all customer concerns.
INTELCIADutch Customer Service Representative for FNAC-VandenBorre
Dec. 2021 - Dec. 2022Cairo, Egypt- Managing large volume of customer calls - Providing live chat customer service - Resolve questions and service issues for customers via phone and chat - Accurately document customer interactions - Determine opportunities for new sales - Sell products to customers through phones and chat - Identifying and acting as a company ambassador at all times
Sitel Digital Services (formerly SYKES)Dutch Technical Support Agent for Samsung
Nov. 2020 - Dec. 2021Cairo, Egypt- Take calls and mails from customers experiencing technical issues - Troubleshoot the issue over the phone and mail - Forward more complicated issues to the appropriate specialist - Log all calls and solutions
BouwstationXL B.V.Logistics Operations Manager
Sep. 2016 - Oct. 2020Netherlands- Strategically plan and manage logistics, warehouse, transportation and customer services - Direct, optimize and coordinate full order cycle - Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency - Arrange warehouse, catalog goods, plan routes and process shipments - Resolve any arising problems or complaints - Supervise, coach and train warehouse workforce - Meet cost, productivity, accuracy and timeliness targets - Maintain metrics and analyze data to assess performance and implement improvements
BouwstationXL B.V,Transporter
Nov. 2014 - Sep. 2016Netherlands- Transporting radiators in different weights and heights all over The Netherlands & Belgium - Loading and offloading transport buses efficiently
Beyond MarsTeam Lead for events & services
Mar. 2014 - Oct. 2014Belgium- Run events from start to finish according to requirements, target audience and objectives - Supervise and assist team members during events
MaisonRougeEvent Staff
Sep. 2013 - Mar. 2014Belgium
Apotheek MoermondPharmacy Assistant
Apr. 2012 - Jan. 2014Zwijndrecht, South Holland, Netherlands- Greet customers and answer basic questions - Be familiar with stocked medications - Input customer and prescription information into the computer system - Type and print out prescription labels - Help gather and bag prescriptions and deliver to customers - Answer phones in a professional manner - Tend to emails and fax messages - Take and track inventory, restocking when needed - Assist in organizing and shelving medicine - Frequently clean and organize the workspace - Assist with billing needs - Perform various administrative duties as needed (filing, copying forms, till counting, etc.)
HORUS Tours &TravelTravel Coordinator
May. 2009 - Nov. 2009Cairo, Egypt- Arrange travel and accommodation for customers - Serve as a general resource and point of contact for travel-related issues; assist employees with travel-related issues or concerns - Research, negotiate, and secure rate with airlines, car rental companies, and hotels - Act to ensure safe and efficient travel operations, in accordance with organizational policies and guidelines - Receive and respond to incoming travel requests on behalf of the organization
Intch is a Professional Networking App for the Future of WorkSee more people like Mahmoud on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
23
Head of People @ Equivator
17
Country General Manager @ Truecaller
16
Dr.
127875 people
16
Dr.
20
Operations & Process Optimization Consultant | HR Transformation & Organizational Restructuring Consultant
34
Director @ Sudatel Academy