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Work Background
Sentara HealthcareEPIC Credentialed Trainer at Sentara
Oct. 2020 - Apr. 2021
TEKsystemsEPIC Credentialed Trainer
Oct. 2020 - Oct. 2020
Tampa General HospitalCertified EPIC Principal Trainer
May. 2019 - Sep. 2020Epic Principal trainer for RADIANT application Credentialed in Clin Doc, Orders, Grand Central, Cadence Epic Training experience: Clin Doc, Orders, Grand Central, Cadence, Stork, ASAP
Tampa General HospitalEpic Trainer
Oct. 2018 - Sep. 2020Tampa, Florida
Atlantic Health SystemEpic Credentialed Trainer
Sep. 2017 - Sep. 2020• EPIC Credentialed Trainer: Grand Central, ADT, Cadence • Create engaging Power Point Presentations • Serve as primary trainer for end users • Utilize evaluation feedback to improve instructional programs • Design tip sheets and informational guides for end users and fellow trainers • Subject Matter Expert on site EPIC Go Live Support in acute care hospitals • Monitor performance measures related to patient satisfaction and workflow efficiency • Command Center Staff for end user resource pool • Assist Principal Trainer with class schedules and curriculum development
Atlantic Health SystemCustomer Service Representative
Aug. 2015 - Sep. 2017Morristown, NJ• Assisted patients with billing inquiries and insurance management • Corrected billing information on accounts • Set up financial solutions and timed payment plans • Transferred balances between patient accounts • Collaborated with insurance companies to resolve issues on billing • Preceptor for new employees (workflow, phone skills, Atlantic Health policies and billing procedure format) • Created step by step operational manual for department • Served as Chair of the Employee Engagement Spirit Committee
Mountainside Medical CenterRecreation Assistant
Jan. 2014 - Jan. 2015Glen Ridge, NJ• Created recreational calendar of events for department • Completed patient admission intake forms • Collaborated with physical therapists to improve patient outcomes • Coordinated and hosted catering/holiday events • Documented patient participation in activities • Served as HCAHPS liaison in Sub Acute Center (TCU Transitional Care Unit) • Reached out to families to ensure patient centered care
Lincoln Park Care CenterRecreation Assistant
Jul. 2011 - Oct. 2013• Resident and Guest satisfaction liaison • Created and taught service excellence presentations (patient satisfaction improvement strategies) • Conducted music therapy sessions • Hourly Rounding to determine and meet customer needs • Collaborated with Patient Access to collect and verify insurance information and patient demographics • Served as intake specialist during admissions • Salon Management (hair and nail services, inventory logging, scheduling and marketing) • Networked with community faith leaders to facilitate prayer groups and support systems • Organized special events and holiday functions (catering, music, decorations, invites) • Created and offered visual empowerment workshops for patients and employees • Chaperoned off site medical visits and social activities (individual and group)
Mars Veterinary Health
United States
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