Brenda Ouellette - Healthcare Imformatics, KRS LLC

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Work Background

Comfort KeepersGeneral Manager

Feb. 2023 - Nov. 2023Omaha, Nebraska, United States

CareBuilders at Home Executive Director

Dec. 2018 - Nov. 2022Greater Omaha AreaManaged an annual budget of $2.175M+ for home care programs while maintaining variances within 7.5% by establishing and tracking financial goals, identifying cost-savings opportunities, and ensuring profitability Launched high-impact programs and operational standards including veteran’s programs, Medicaid waiver programs, and development disability programs, which with profit margins between 48% and 54% Oversaw a team of 104 staff by conducting performance reviews to identify professional growth opportunities, which resulted in exceeding team KPIs by 85% Presented to 20+ community groups regarding home care services, leading to an annual growth rate of 10% Maintained corporate adherence to gov’t policies and regulations on credentials, coding, and billing by communicating changes to staff in a timely manner Reviewed Medicaid waivers, DD, wellness programs, and veteran's programs to ensure full compliance, with Program to ensure full compliance, with no audit findings, with policies and procedures across state and federal agencies

KRS - Kwajalein Range Services, LLCBusiness Operations Manager

Aug. 2015 - Oct. 2018Kwajalein Hospital, Kwajalein Marshall Islands• Supervise Business Office Staff – Billing Specialist, Registration Personnel, Medical Records, Front Office Supervisor and Clinical Support Staff (Nursing) • Training and workflow redesign for end users of the hospital medical records system – Clinical and Billing staff • A/R variance clean-up within the hospital software system • Hiring/selection and performance management of the Business Office staff. Annual and semi-annual employee evaluations. • Implement RCM and correct previous RCM discrepancies and workflow issues • Create standard operating procedures and information flow between clinical and business service staff • Serve as Administrator and Financial Administrator of the Aprima software, coordinating responsibilities with Clinical Administrator. • Maintain Easy Dental software and incorporate dental billing into the hospital RCM processes • Maintain the hospital charge master ensuring compliance with U.S. standards and best practices • Perform annual review of fees in accordance with standards set by USAG-KA Financial Policy and Rate Manual. Coordinate fee changes with Hospital management and USAG-KA Medical Evaluator • Prepare financial and census reports for monthly reporting. Prepare other management reports as required • Serve as HIPAA Privacy Officer for Hospital and Dental Clinics • Responds immediately to patient concerns and/or complaints ensuring that patients are treated in a friendly and highly-effective manner • Participates in quality improvement by identifying areas of opportunity and initiating the necessary actions

Aprima Medical Software, Inc.Implementation Coordinator

May. 2011 - Apr. 2015Assist in custom content build of the Aprima application with diverse group of clients. • Risk management, Quality Management, Schedule Management, Financial Management, Vendor Management, Scope Management, Issue Resolution Management and Resource Management • Workflow analysis and redesign teaching organizations and users to be more efficient in an electronic environment. • Travel worldwide supporting the end users and the application through training and support. • Troubleshoot application issues with clients and resolve or escalate to the next level for continued resolution assistance. • Provide support and Training of Dragon Naturally Speaking

Herzing UniversityAdjunct Instructor

Jan. 2010 - Dec. 2011Greater Omaha Areataught clinical and instructional courses to Medical Assisting students.

Wide River LLCHIT Clinical Advisor

Mar. 2009 - Mar. 2011Work with a team of providers, practice managers, and clinical staff to successfully plan, coordinate, and implement Certified EHR technology ▪ Develop EHR project plan, timeline and resource assignments ▪ Design appropriate use of EHR system and make recommendations on office workflows to enhance efficiency ▪ Serve as liaison between providers/organizations and vendors during the EHR selection process utilizing a vendor agnostic approach ▪ Provide necessary education and resources for successful client implementation and attestation of Meaningful Use.

CHI HealthImplementation Specialist

Feb. 2007 - Mar. 2009Omaha, NebraskaPM/EMR training of NextGen and Project Manager for Dragon voice recognition software

Methodist Health SystemImplementation Specialist

Mar. 2005 - Mar. 2007Omaha, NebraskaPM/EMR trainer of Cerner Powerchart and Dragon voice recognition software

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