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Cirque du Soleil Entertainment GroupGuest experience inventory supervisor
Mar. 2022Montreal, Quebec, Canada
Cirque du Soleil Entertainment GroupGuest experience Inventory Supervisor
Feb. 2022Serve as assortment specialist to collaborate with IHQ to deliver a blend of essential and innovative flavours as per market trends and guest expectations. Developing and implementing sales and marketing strategies to achieve business goals, including setting sales targets and creating sales campaigns. Overseeing and directing sales activities, including identifying new business opportunities, managing customer relationships, and closing sales deals Elevate international market presence by fostering strategic partnerships with vendors and suppliers to enhance product offerings. Oversee inventory management by leveraging software to maintain accurate stock levels, schedule shipments, and resolve discrepancies between counts and sales reports. Oversee the day-to-day operations of the retail store Managing the sales and marketing budget, ensuring efficient allocation of resources, and controlling costs Analyzing sales and marketing data to track performance, identify areas for improvement, and make data-driven decisions Achievement highlights: Achieved 80% margin on front-of-house sales by securing deals with European suppliers during the challenging post-pandemic period, revitalising revenue streams in a recovering entertainment industry. Improved sales performance and inventory accuracy through continuous analysis of sales data and stock levels, presenting actionable insights to the Guest Experience Director. Addressed inventory challenges and ensured seamless replenishment by applying critical thinking and innovative problem-solving techniques. Anticipated inventory needs and mitigated shortages by collaborating with F&B and VIP teams, utilising data-driven forecasting methods. Enhanced profitability by evaluating assortment plans, emphasising cost efficiency and margin optimisation. Minimised waste and increased operational efficiency via implementation of inventory control measures.
Cirque du Soleil Entertainment GroupSales and customer experience team leader
Aug. 2014 - Mar. 2020Streamlined setup and teardown for all commercial activities and customer service infrastructures, ensuring efficient operations. Delivered training programmes that elevated employee skills and cultivated a customer-centric culture. Oversaw cash and inventory handling during the sales period, ensuring compliance with end-of-shift cash-up procedures. Supervised sales staff by delegating responsibilities and scheduling shifts and breaks. Fostered an inclusive environment for guests with disabilities by addressing their specific needs and enhancing their experience under the big top. Co-ordinated with the general stage manager to execute efficient seating processes, optimizing timing notifications and ensuring prompt seating completion. Reconciled cash receipts, managed data entry, and organized deposits to maintain accurate financial records. Achievement highlights: Used critical thinking and problem-solving techniques to address complex customer issues, guaranteeing positive resolutions. Leveraged leadership and management expertise to inspire team performance and promote a positive work environment. Acquired expert proficiency in Outbox (box office system) to streamline ticketing processes and enhance operational efficiency. Demonstrated thorough understanding of show-delay and emergency procedures, effectively guiding staff to safeguard guest safety in critical situations. Generated revenue via introduction of innovative selling strategies, achieving sales targets and promoting successful product launches and upselling initiatives.
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