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Work Background
AmazonTraining and Content Program Manager
Aug. 2023San Jose, Costa Rica
AmazonLearning and Development Coordinator
Aug. 2020 - Aug. 2023Calle Blancos, San José, Costa RicaSelected Relevant Responsibilities: • Experience developing and driving large scale learning programs across multiple geographies.
• Manage innovative, scalable and powerful design and learning solutions enabling our operations and other stakeholders to be more effective.
• Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities.
• Manage diverse group of stakeholders across organizations and regions to understand customer needs and offer and drive solutions
• Attempt to address most critical skill gap needs as well as define and create content/media standards for process.
• Improves, streamlines, and/or eliminates (Non-Value Added) NVA process to drive efficiencies
• Pursue a deep understanding of learner roles to ensure that learning solutions meet the needs of stakeholders and end users.
• Solid project management skills including planning, managing project milestones, keeping multiple tasks/projects on track, using time well, and delivering results.
• Excellent verbal, written, interpersonal communication abilities including explaining complex topics to novices and collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge.
• Help define projects' scope, goals, and deliverables; define tasks and required resources.
• Lead meetings and set expectations for project team; monitor and report on project progress.
• Coordinate and schedule learning events as well as plan and implement projects.
• Present to stakeholders on progress as well as problems and solutions.
• Implement and manage change when necessary to meet project desirable outputs.
• Evaluate and assess results of learning projects.
AmazonSenior Risk Analyst – Learning focused
Sep. 2019 - Aug. 2020Calle Blancos, San José, Costa RicaSelected Relevant Responsibilities: • Responsible for identifying training needs based by monitoring of basic KPI’s to ensure new
hires and current talent reach knowledge maturity.
• Responsible for creation of a roadmap/development plan based on improvement areas and
career aspirations.
• Assist in training and mentor new hires.
• Identify fraud related to counterfeit issues, collusive patterns, intellectual property infringement, and other
internet merchant fraud activities and action Amazon’s accounts as appropriate.
• Effetely write findings, outcomes to different stakeholders and fill external reports to the USA
Financial Crimes Enforcement Network (FinCEN) through SAR reports.
AmazonInvestigations Specialist and Trainer
Sep. 2018 - Sep. 2019Calleblancos, Costa RicaSelected Relevant Responsibilities: • Facilitate sessions including blended learning (instructor led training and eLearning) classes to global investigators.
• Use and analyze data on a weekly basis to improve NH learning experience.
• Participate in the SOP council to adjust grey areas in compliance SOPs.
• Execute deep dive analysis on reports from buyers and appeals from sellers.
• Build complementary training material like refreshers, and learning capsules to ensure process adherence in current talent. • Handle high-impact escalations from stakeholders about counterfeit and intellectual property infringement issues.
AmazonInvestigations Specialist
Oct. 2017 - Sep. 2018Calleblancos, San JoseSelected Relevant Responsibilities: • Build internal training material like refreshers, learning capsules, and trainings in order to ensure
process adherence in current talent.
• Assist main trainer in cross-skill trainings, such as: MATDIFF, RED, SOS-escalations, Safety, and
restricted products.
• Collaborate in projects as a non-permanent project manager to detect and clear training gaps to
ensure up to date learning content for new hires.
• Handle high-impact escalations from customers, account managers and other stakeholders
around counterfeit and intellectual property infringement issues.
Banco Promerica Costa RicaAssistant Treasury Manager
Sep. 2016 - Sep. 2017Escazu, San JoseSelected Relevant Responsibilities: • Support of financial internal queries to other teams that impacts business decisions. • Internal financial reporting via Excel raw data base construction and control of metrics for processes.
• Support to SINPE services and funding through investment certificates and macro-titles
• Accounting records and bank reconciliations
Banco Promerica Costa RicaCurrency Exchange Assistant
Sep. 2015 - Sep. 2016Escazu, San Jose· Identify and develop strategies for revenue expansion towards the overall project vision.
· Negotiation of the exchange rate of foreign currencies with VIP customers based on the market overview and opportunity of internal profit. · Consultancy of the currency market according to MONEX and FOREX.
· Internal financial reporting through big databases through excel.
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