Serkan Altinok

Engagement Director @Greenpeace

Complaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success ManagerCall Center TrainerCall Center SupervisorTelemarketer🧨 ConsultingCustomer Data ManagementSoccerConsumer segmentationData VisualizationData EntryTranslatorSoft Skills TrainerCRM managerRecruiterEmail Marketing ManagerContent ManagerCommunications ManagerBrand Marketing ManagerEducationHRMarketingCustomer ServiceCall CenterEngagement ManagerAdvisorHead of GrowthSales ManagerConsultingSales & BizDev

Engagement Architect | Fundraising Strategist | Growth-Obsessed Human Connector I turn bold missions into movements. With 20+ years leading high-performing teams across NGOs and finance, I’ve mastered the art of turning cold calls into warm loyalty, data into dollars, and strategies into sustainable impact. Whether building call centers from scratch or leading digital campaigns that move hearts and wallets, I thrive where purpose meets performance. Looking to connect with ambitious changemakers, nonprofits, and purpose-driven brands who want to grow smarter, engage deeper, and fundraise better. Let’s make good work go further.

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Work Background

Engagement Director

Greenpeace - TürkiyeEngagement Director

Dec. 2021 - Dec. 2024Istanbul, TürkiyeEngagement and Fundraising Director

Head of Offline Engagement

Greenpeace - TürkiyeHead of Offline Engagement

Feb. 2021 - Dec. 2021Istanbul, Turkey

Fundraising Manager

Greenpeace - TürkiyeFundraising Manager

Aug. 2016 - Feb. 2021Istanbul, Turkey

Anti-attrition Planning and Coordination Manager

QNB TürkiyeAnti-attrition Planning and Coordination Manager

Jun. 2014 - Mar. 2016Istanbul, Turkey

Telesales Assistant Manager

QNB TürkiyeTelesales Assistant Manager

Jul. 2009 - Jun. 2014Istanbul, Turkey

Sales Support Specialist

QNB TürkiyeSales Support Specialist

Feb. 2009 - Jul. 2009Istanbul, Turkey

Telesales Supervisor

QNB TürkiyeTelesales Supervisor

Nov. 2004 - Feb. 2009Istanbul, Turkey

Telesales Representative

QNB TürkiyeTelesales Representative

Dec. 2003 - Nov. 2004Istanbul, Turkey

Requests

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5

Looking for a Job

Head of Retention/Acquisition

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3

Service Pitch

Tailored Fundraising Solutions

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3

Personal Pitch

Telemarketing & Telefundraising Expertise

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