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Network Power<100 people
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💸66%
Marketing
🗿66%
HR
💰33%
Investor & VC
Geos
🇺🇸33%
United States
Work Background
solutions by stcSenior Technical Engineer - NOC Manager
May. 2023Saudi Arabia🚀 Digital Transformation Leadership: Executed the Autonomous Operations Maturity Model (AOMIM) framework, assessing current capabilities, technologies, and processes to drive automation.
🤖 AI & ML Integration: Developed a strategic roadmap to integrate artificial intelligence (AI), machine learning (ML), and autonomous tools, enhancing decision-making and operational efficiency.
🔄 Zero-Touch Operations: Redefined business processes to support operations through a zero-touch approach, improving network agility and performance.
📡 Network Leadership: Led Back Office, Front Office, and Change Management teams, overseeing Copper and GPON networks.
📊 Large-Scale Network Management: Managed 17K+ network elements, supporting 1.3M+ customers and 10K FTTM sites across Saudi Arabia.
🛠️ System & Tool Implementation: Spearheaded assurance, inventory, and fulfillment management projects, including BSST, iFSM, Oneview, NMS, RMS, BPM, Micro Strategy, IoT management portals, and dashboards.
⚙️ Operational Optimization: Implemented processes to enhance network efficiency and reduce downtime, ensuring seamless connectivity.
🎯 Strategic Network Operations: Designed operational strategies aligned with business objectives, optimizing overall network performance.
📈 GPON & Copper Expertise: Extensive knowledge in monitoring, maintaining, and optimizing Copper and GPON networks for maximum reliability.
🚦 Innovation & Efficiency: Introduced cutting-edge tools and methodologies to streamline operations, minimize downtime, and enhance overall productivity.
📡 Seamless Network Expansion: Led network upgrades and expansions, ensuring minimal disruptions while maximizing client benefits.
🤝 Cross-Functional Collaboration: Worked closely with cross-functional teams to align network operations with organizational goals and industry standards.
Nokia Al SaudiaFTTx Operations Manager
Oct. 2022 - Apr. 2023Riyadh, Saudi Arabia👥 Team Leadership: Managed a team of 15+ engineers and 50+ field staff, overseeing the maintenance of 4,500+ network elements and 300K+ fiber customers.
🤖 Automation & Innovation: Implemented Robotic Process Automation (RPA) to streamline routine operational tasks and improve efficiency.
✅ Operational Excellence: Ensured zero penalties in Managed Services (MS) delivery by optimizing operational processes.
📈 Performance Enhancement: Improved ticket resolution efficiency and continuously monitored KCP/KPI compliance to meet service expectations.
🌟 Customer Satisfaction: Delivered exceptional customer service, ensuring quick resolution of issues and maintaining strong client relationships.
🚀 Expert Management: Led and developed a high-performing team responsible for delivering the industry’s best network operations support.
📊 Team Performance Monitoring: Measured and optimized ticket resolution and environment alert responses to maintain top efficiency.
⚙️ Operational Efficiency: Successfully maintained high project efficiency, ensuring consistent service quality and uptime.
🛠️ Process Optimization: Sustained an effective group of Front and Back Office engineers through best management practices.
🔍 KPI Compliance: Monitored and rectified KCP/KPI deviations, ensuring continuous improvement in NOC operations.
🔒 Network Security & Safety: Ensured network safety through approved and robust methodologies followed by Nokia.
🔄 Cross-Functional Collaboration: Worked closely with xNOCs, xGDs, TAC, and other teams to expedite service restoration and optimize operational workflows.
Nokia Al SaudiaTechnical Team Lead
Oct. 2018 - Oct. 2022Saudi Arabia✅ Project Efficiency Excellence: Successfully maintained high project efficiency, ensuring seamless operations and service quality.
⏱️ MTTR Optimization: Enhanced Mean Time to Repair (MTTR) by introducing cross-domain alarm correlation and integrating it into the ticketing system for zero-touch ticket creation.
📊 Strategic Process Improvement: Collaborated with internal project management teams to provide insights, support, and recommendations for enhanced project efficiency and delivery.
🔒 Network Safety & Compliance: Ensured network security through Nokia-approved methodologies, maintaining high operational standards.
⚡ Critical Service Restoration: Spearheaded diagnostic troubleshooting for both massive and individual service failures, ensuring swift resolution.
📑 SLA Compliance & Justification: Provided monthly Restoration and Response SLA Justifications to customers, ensuring service transparency.
📌 Incident Management & Reporting: Prepared comprehensive Incident Reports on customer demand, ensuring timely communication and resolution documentation.
Huawei TechnologiesFTTx(GPON/VDSL) NOC FO Manager
Dec. 2014 - Sep. 2018saudi arabia✅ MS Delivery Excellence: Ensured Managed Services (MS) delivery in NOC, achieving SLA/KPI targets for FTTX/VDSL operations.
🛠️ Technical Troubleshooting: Led incident reporting & resolution, ensuring service stability and rapid issue resolution.
📊 Huawei MSUP Standards: Fully implemented Huawei MSUP standards, optimizing business processes within the NOC.
👥 Team Leadership & Efficiency: Sustained a high-performing team of Front and Back Office engineers through best management practices.
📈 KPI Optimization: Monitored and rectified KCP/KPI deviations, ensuring continuous service improvements.
⚡ Critical Service Restoration: Led diagnostic troubleshooting for major and individual service failures, ensuring minimal downtime.
📚 Training & Documentation: Created and maintained training materials for NOC Technicians, including network inventories & diagrams.
📢 Customer Communication: Ensured Maintenance Notifications & Service Advisories were distributed per SOP guidelines.
📑 Performance Management: Conducted staff evaluations, prepared documentation, and handled disciplinary actions as required.
Saudi Networkers Services - SNSFTTx (GPON) Consultant
Jan. 2012 - Dec. 2014saudi arabia⏲️ 24x7 Network Monitoring: Performed real-time Alarm & Fault Monitoring in NMS (U2000), ensuring seamless network operations.
📢 Incident Escalation: Managed fault escalations via Email, SMS, and Trouble Ticketing systems, ensuring swift resolution.
🌍 Nationwide FTTH & FTTM Oversight: Monitored GPON networks across all regions within Saudi Arabia, ensuring optimal performance.
⚡ Proactive Network Management: Continuously monitored FTTX services and components, identifying and resolving potential issues before escalation.
📡 Service Fulfillment & Provisioning: Led FTTx Service Fulfillment, ensuring efficient service provisioning and seamless customer activation.
Wateen TelecomSr. Executive FTT(x) Operations and Projects
Jul. 2006 - Dec. 2011🏢 Head End & Virtual Hub Management: Oversaw all Head End (HE) and Virtual Hub operations, ensuring smooth organizational and technical workflows.
🛠️ CMTS Configuration & Troubleshooting: Configured and troubleshot Cable Modem Termination System (CMTS) for HFC triple-play services.
🔧 GPON Network Optimization: Managed Huawei MA5680T configurations directly and via Huawei BMS iManager N2000, ensuring reliable GPON triple-play services.
📡 Service Provisioning: Led provisioning of triple-play services on BMS and OLTs within GPON networks, ensuring seamless deployment and customer satisfaction.
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