As a telecommunications professional with over 17 years of experience, I specialize in managed services and leadership within the telecom industry. Throughout my career, I've consistently delivered excellence in service assurance and customer experience across a range of fixed technologies, including FTTH, FTTB, FTTM, and FTTC. My expertise spans the entire lifecycle of these networks—from implementation to operations—across multi-vendor infrastructures, and I am particularly passionate about driving digital transformation through AI, automation, and process optimization.
I have a proven track record in managing complex fixed access networks, including over 17k network elements for 1.3 million customers. I excel in network design, performance management, system integration, and testing new digital technologies to align with company vision in the digital economy. My leadership experience extends to overseeing large teams, collaborating cross-functionally, and ensuring the achievement of performance goals.
My areas of focus include:
Telecom Network Management: Managing large-scale, multi-vendor fixed access networks with a focus on optimization and performance.
Digital Transformation: Leading initiatives to modernize and optimize operations through AI, RPA, and innovative digital tools.
Service Assurance & Optimization: Ensuring high network availability, minimizing downtime, and optimizing fault management.
Cross-Functional Collaboration: Driving collaboration across teams to align operational strategies with business goals.
Customer & Vendor Management: Maintaining strong relationships with customers and stakeholders while managing multi-vendor networks.
I’m always focused on delivering results that improve operational efficiency, minimize risks, and enhance customer satisfaction.More...