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Work Background
AM General LLCDirector Aftermarket Business Development
Apr. 2014 - Apr. 2023Mishawaka, IndianaAs Director of Aftermarket Business Development, my primary goal, deliver logistics solutions (technical or repair parts) to our military and commercial customers in a timely and accurate manner. Innovative approaches, along with functional and technical expertise are key to this position. In addition to leading a “highly” skilled team of logistics experts, other areas of responsibility include: • Develop business plan for new program acquisition targets and retention of existing business in assigned region(s). • Support promotion activities of new and future products including presentations to customers.
• Manage regional customer relationships. Negotiate pricing for new projects. Support the development and implementation of global long-term agreements, develop, and implement regional long-term agreements, as applicable. • Achieve organizational Business Plan objectives for assigned region. Identify market trends, competition, market opportunities, and ensure these are addressed within the organization.
• Supervision and management of assigned projects with the goal of executing within the prescribed time and budget and the management of customer expectations.
Reppert School of AuctioneeringAuctioneer
Jan. 2013 - Jan. 2013Student
AM General, LLCDirector Of Logistics Solutions
Sep. 2011 - Apr. 2014MIshawaka, INAs Director of Logistics Solutions, my primary goal, deliver logistics solutions (technical or repair parts) to our military and commercial customers in a timely and accurate manner. Innovative approaches, along with functional and technical expertise are key to this position. In addition to leading a “highly” skilled team of logistics experts, other areas of responsibility include: Business Development—
This role will include:
• New business prospecting and development
• Building relationships
• Navigating requirements through a complex quoting and sales process.
AM General, LLCDirector Field Services
Nov. 2000 - Nov. 2011Mishawaka, INResponsible for providing direction, leadership and accountability for Field Service and aftermarket product Training for the organization. Responsibilities: Develop and manage growth and profitability of the Field Service andnTraining business. Develop financial forecasts and track financial performance to ensure profitability. Implement protocols and procedures as required ensuring cost effective delivery of service quality. Identify new business opportunities as well as opportunities to continuously improve the existing business.
Establish/maintain a culture that assures the quality of the customer experience through the efficient utilization of resources, frequent customer contact and adherence to company policies and procedures. Work closely with contracts and sales to assist in securing new service opportunities and retain current business. Present the service offering to customers as required.
Work closely with Marketing Communications to ensure Service marketing materials, offerings and promotions are in accordance with the corporate value proposition and properly maintained.
Complete company reports, plans and projects for management-group as required.
Provide continuous performance feedback, coaching and improvement opportunities to direct reports.
AM General, LLCManager Field Services
Sep. 1998 - Nov. 2000Mishawaka, IN
US ArmySSGT
Jul. 1981 - Aug. 199563B-Light Wheeled Vehicle Mechanic
05C-A4-H Radio Teletype Operator Units 101st Airborne Div - 2/17 Air Cav - Air Assault
Ft. Richie Maryland 2AD Forward -- Garlstedt, Ge
59th Ord Bde -- 557th FA Group, Herborn-Seelbach, GE
1/81 FA, Nue Ulm, Ge
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