Megan Russell

Owner/Head Baker/Customer Service @Meg's Makes and Bakes

Call CenterCustomer Support RepresentativeAppointment SetterChat SupportLive ChatAssistantTyping SpecialistData EntryCustomer Service🎓 StudentUndergraduate StudentBusiness Owner

I am the owner and creative force behind Megs Makes and Bakes, a one-woman business where I specialize in hand-decorated sugar cookies, cookie cakes, custom-painted wine bottles, and personalized banners. Every product is crafted with care, creativity, and attention to detail. As the sole operator, I manage every aspect of the business—from baking and decorating to handling customer service, including the occasional upset or disappointed customer. My passion for creating beautiful, edible art and unique handmade gifts has helped build a loyal customer base and a reputation for quality and creativity.

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Work Background

Owner

Self-Employed, Meg’s Makes and BakesOwner

Jun. 2017Managed day-to-day operations, including all customer interactions from inquiry to post-delivery follow-up. Handled custom orders, communicated timelines, and ensured customer satisfaction through clear and timely updates. Resolved customer concerns and complaints with empathy, professionalism, and a commitment to making things right. Built long-term relationships with clients through quality service and consistent communication. Grew business visibility and engagement through social media platforms and online word-of-mouth.

Baker

Meg's Makes and Bakes Baker

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