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Network Power<100 people
Roles
🔥100%
Startup Founder
✔️100%
IT
✨100%
Business Owner
Geos
🇺🇸100%
United States
Work Background
AppleOperations Manager
Aug. 2021Oversee divisional managers, operations, human resources, sales, finance, compliance, and safety within a matrix management environment. Generate stability while managing projects and preservation work at new retail location. Valuable experience interviewing and extending offers to over 100 candidates across three store locations. Demonstrated leadership and communication skills by sourcing, interviewing, and hiring over 30 entry and mid-level candidates for a new retail location within 60 days of opening. Manage 22 direct reports; dedicate to managing and achieving quality developmental goals, performance reviews, and compensation conversations. Create and nurture partnerships with service and vendor accounts. Resolved over 50 service tickets within first year of store opening. Known for expertise in Apple App Transport Security. Improved Service Level Agreements; reduced order completion time from 56 minutes to 2.5 minutes within three quarters.
AppleTehnical Support Manager
Aug. 2020 - Aug. 2021Willow Grove, Pennsylvania, United StatesLed a dynamic team of over 25 technical support agents; drove exceptional results focused on human connection, same-day assistance, and timely repairs. Supported an engaged, inclusive environment; improved team satisfaction survey results with ITS and SAT scores in high 80th percentile, 2021. Shaped a productive environment while managing 18 direct reports; skilled in supporting performance reviews, developmental goals, and compensation conversations. Interviewed, hired, and developed all entry, mid-, and senior-level technical positions for location; hired over 15 technical positions.
AppleSales Manager
Dec. 2018 - Aug. 2020Newark, Delaware, United StatesLed store's most successful Q1 holiday season in sales volume and customer satisfaction; introduced store team to new no customer wait strategy. Promoted employee engagement with organizational objectives during hiring events and new employee orientations. Drove innovation while leading a team of over 50 sales support professionals toward highest CSAT scores in Philadelphia market for Q1 / Q2, 2019; scores ranged from 80 to 85. Supported and enhanced developmental goals, performance reviews, and compensation conversations while managing 23 direct reports. Led over eight successful trainings. Chosen by Market Leader to facilitate newly onboarded leader hiring for all new manager and senior manager positions in Philadelphia market for six months.
AppleOperations Lead
Jul. 2018 - Jan. 2019Willow Grove, Pennsylvania, United StatesAssistant Operations Manager at Willow Grove Apple store. Responsible for all inventory control and management. Responsible for all preservation of the building, including vendor relationships and seeing work completed from start to finish. Responsible for team engagement budget as well as appreciation activities, meetings, and catering for this location.
AppleLead
Aug. 2017 - Jul. 2018Greater Philadelphia AreaAssistant Manager for Willow Grove Apple store location. Responsible for cash handling, as well as store opening and closing procedures. Led floor customer experience daily, and was responsible for any and all customer feedback in the moment. Responsible for employee timeliness and time management. Created morning meeting content during opening shifts.
AppleGuest Trainer
Oct. 2016 - Aug. 2017Ardmore, PennsylvaniaTraveled the Philadelphia market facilitating all new employee training, as well as all in store training for personal store. Also facilitated all new mobile technician training and Mac software training for new Mac technicians. Responsible for creating training content for store team during Holiday season 2017.
AppleGenius Admin
Mar. 2014 - Aug. 2017Ardmore, PennsylvaniaResponsible for lifecycle of repaired devices post appointment. Prioritized repair queue for technicians, and was the point of contact for all customer concern and questions post appointment. Responsible for inventory management of all service parts in store.
francesca’s®Assistant Boutique Manager
Feb. 2013 - Mar. 2014Glen Mills, Pennsylvania
Carnegie Science CenterProgram Presenter and Point
Jan. 2011 - Dec. 2012
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