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Network Power<100 people
Roles
πΈ50%
Marketing
βοΈ50%
IT
π50%
Influencer or Blogger
Geos
π΅π50%
Philippines
π·πΈ50%
Serbia
Work Background
Freight Investor ServicesProject Manager
Oct. 2021 - Jun. 2024Dubai, Dubai, United Arab EmiratesMy role was to provide senior management with proprietary software and financial dashboards by facilitating the integration of multiple data sources with Zoho Analytics. I developed an inventory application to facilitate efficient tracking of overall IT assets across 7 offices. One of my key responsibilities was to play a key role in re-designing the sales process for the CRM system and onboarding new clients. In addition, I deployed Zoho Backstage to ensure advertisement of the FIS (Freight Investor Services) events and proper tracking of participants. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬: β
Realised 20% reduction in hiring time and enhanced HR, training, compliance, and associated processes by executing Zoho Recruit and Zoho People, which transformed the onboarding journey and employee management. - Strengthened employee compliance by implementing custom modules into the Zoho People platform for streamlined documentation and online approvals. - Drove 50% decrease in manual tasks related to HR, compliance, and marketing while automating daily operations through technology implementation. β
Conducted training sessions that improved usersβ productivity and ensured seamless user induction.
EVOLVE FIELDWORK LTD.Project Manager
Nov. 2020In this role, I am responsible for executing Microsoft 365 at Evolve, a fully remote company with team members across 7 countries. I maintain client relationships and meet stringent compliance standards to drive the ISO certification process at Evolve. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬: β
Enhanced real-time collaboration and storage reliability by transitioning data from Dropbox to SharePoint. Additionally, implemented MS Teams Calling features that improved communication for all users. β
Ensured data security by leading data protection initiatives and developing robust policies at Evolve. Served as the primary liaison for completing compliance onboarding questionnaires in liaison with new clients. β
Currently manage the execution of a new database and website for the company, including liaising with contracted developers, translating business requirements, authoring user stories, and organising developer workflows. β
Led 3-5 external suppliers for project implementation that involved moderators, recruiters, translators, and event staff. β
Onboarded three major clients at Evolve (including IQVIA) to performing security and compliance tasks. - Played a vital role in gaining Evolve's approval as a preferred vendor. Managed budgets ranging from Β£2K to Β£50K (totaling Β£75K last year) by leading over 30 market research projects at Evolve. Managed project activities, including deliverables and communication with sponsors, participants, and moderators.
ShyftProject Manager
Aug. 2018 - Mar. 2022Belgrade, Centralna Srbija, SerbiaAs a part of the Office of the CEO team, I contributed to the establishment of the new Belgrade office that involved identification of the correct location for renovation. Managed a 6-member team, including the IT Manager, Facilities Manager, and tech support team. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬: β
Spearheaded execution of Zoho CRM by mapping inputs and outputs across the sales cycle to account management and support. - Streamlined processes via automation that led to a 15% increase in productivity. β
Reduced manual tasks and drove seamless data sharing with 3rd party providers while automating payroll processes that ultimately decreased turnaround time by 10 days. β
Elevated team productivity by 15%, executing BambooHR that enhanced the hiring / onboarding process and HR management tasks across international branches, including Serbia, Bosnia, and USA. β
Played a vital role in establishing processes and procedures for data protection, software / hardware management, and inventory tracking in liaison with IT and Support Team Manager. β
Achieved cost savings of 25% by carrying out research and thorough comparisons of hardware and software technology options, including cost / benefit analyses for major company purchases. β
Created plans, defined deliverables, and assigned roles and responsibilities to team members that led to on-time and cost-effective completion of over 15 projects. β
Ensured gainful negotiation of a hardware lease agreement with a Serbian provider that reduced fixed asset costs by 30%. β
Played a crucial role in executing and automating AP processing tools (such as bill.com) in collaboration with the Finance team. Led the payroll process automation for the Serbian and Bosnian offices. β
Secured the Above and Beyond Award 2019 and the MVP Award 2020 for demonstrating exceptional performance.
ShyftTech Support Officer / Account Manager
Aug. 2017 - Aug. 2018Belgrade, Centralna Srbija, SerbiaIn this role, I provided technical support to a diverse customer base, including English and Spanish-speaking clients. I incorporated clientsβ requirements into product development roadmap that led to a 20% increase in client satisfaction and 15% expansion in client base. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬: β
Delivered training sessions and guidance on optimal software and hardware configurations to ensure the seamless onboarding of new clients. - Attained 95% client satisfaction rate and achieved successful contract extensions through client reviews and contract renewals negotiation. β
Addressed technical issues which drove a 25% improvement in overall client productivity and a 15% increase in customer retention rates. β
Managed the development and implementation of a training programme and a company's platform with integrated software, which enhanced employee efficiency and reduced onboarding time by 5%. β
Onboarded 10 new Spanish accounts and achieved service excellence to retain the existing 5 accounts.
MERATier 2 Technical Support Specialist
Apr. 2017 - Sep. 2017Belgrade, Centralna Srbija, SerbiaAs a Tier 2 Technical Support Specialist, I minimised escalations to the development team by conducting software testing and identifying / resolving issues. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§π: β
Guided the development team to expedite the resolution process and ensure software quality by producing reports highlighting key issues and solutions.
Field Scope InternationalProject Coordinator
Feb. 2016 - Apr. 2017Belgrade, Centralna Srbija, SerbiaHere, I led more than 50 market research projects while serving as the primary recruiter and coordinator for patients and healthcare professionals. Moreover, I managed three tech projects, including the data migration, implementation of the 8x8 phone system, and analytics for tracking website visitors. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬: β
Led the successful implementation of Microsoft 365 while reducing digital solutions expenditure by 30%. β
Supported qualitative and quantitative research projects by compiling and organising data accurately. β
Effectively maintained the corporate website which improved brand visibility and increased online traffic by 15%.
Merit SolutionsLife Science ERP Account Analyst
Oct. 2015 - Feb. 2016Belgrade, Centralna Srbija, SerbiaIn this role, I built collaboration with C-suites of global enterprises ($100M+ revenue) to assess needs for ERP integration. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬: β
Coordinated with the life sciences companies to launch enterprise mobility. β
Drove operational excellence by optimising processes and promoting best practices with the account analyst team. β
Won two major corporate accounts (valued at ~$2M) for the business development team.
NCR CorporationRemote Resolution Specialist
Jul. 2015 - Sep. 2015Belgrade, Centralna Srbija, SerbiaOne of my key achievements was to achieve a customer satisfaction rating of 95% by providing high quality support to clients, engineers, and partners. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§π: β
Realised a 20% decrease in problem resolution time by identifying, diagnosing, and remotely resolving issues in coordination with clients. β
Delivered outstanding services and fulfilled internal / external client needs that enhanced client satisfaction by 30%.
NCR CorporationManaged Services Operations Retail & Hospitality Helpdesk
Oct. 2014 - Jul. 2015Belgrade, Centralna Srbija, Serbia
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