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Network Power<100 people
Roles
๐ธ50%
Marketing
โ๏ธ50%
IT
๐50%
Influencer or Blogger
Geos
๐ต๐ญ50%
Philippines
๐ท๐ธ50%
Serbia
Work Background
Freight Investor ServicesProject Manager
Oct. 2021 - Jun. 2024Dubai, Dubai, United Arab EmiratesMy role was to provide senior management with proprietary software and financial dashboards by facilitating the integration of multiple data sources with Zoho Analytics. I developed an inventory application to facilitate efficient tracking of overall IT assets across 7 offices. One of my key responsibilities was to play a key role in re-designing the sales process for the CRM system and onboarding new clients. In addition, I deployed Zoho Backstage to ensure advertisement of the FIS (Freight Investor Services) events and proper tracking of participants. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ: โ
Realised 20% reduction in hiring time and enhanced HR, training, compliance, and associated processes by executing Zoho Recruit and Zoho People, which transformed the onboarding journey and employee management. - Strengthened employee compliance by implementing custom modules into the Zoho People platform for streamlined documentation and online approvals. - Drove 50% decrease in manual tasks related to HR, compliance, and marketing while automating daily operations through technology implementation. โ
Conducted training sessions that improved usersโ productivity and ensured seamless user induction.
EVOLVE FIELDWORK LTD.Project Manager
Nov. 2020In this role, I am responsible for executing Microsoft 365 at Evolve, a fully remote company with team members across 7 countries. I maintain client relationships and meet stringent compliance standards to drive the ISO certification process at Evolve. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ: โ
Enhanced real-time collaboration and storage reliability by transitioning data from Dropbox to SharePoint. Additionally, implemented MS Teams Calling features that improved communication for all users. โ
Ensured data security by leading data protection initiatives and developing robust policies at Evolve. Served as the primary liaison for completing compliance onboarding questionnaires in liaison with new clients. โ
Currently manage the execution of a new database and website for the company, including liaising with contracted developers, translating business requirements, authoring user stories, and organising developer workflows. โ
Led 3-5 external suppliers for project implementation that involved moderators, recruiters, translators, and event staff. โ
Onboarded three major clients at Evolve (including IQVIA) to performing security and compliance tasks. - Played a vital role in gaining Evolve's approval as a preferred vendor. Managed budgets ranging from ยฃ2K to ยฃ50K (totaling ยฃ75K last year) by leading over 30 market research projects at Evolve. Managed project activities, including deliverables and communication with sponsors, participants, and moderators.
ShyftProject Manager
Aug. 2018 - Mar. 2022Belgrade, Centralna Srbija, SerbiaAs a part of the Office of the CEO team, I contributed to the establishment of the new Belgrade office that involved identification of the correct location for renovation. Managed a 6-member team, including the IT Manager, Facilities Manager, and tech support team. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ: โ
Spearheaded execution of Zoho CRM by mapping inputs and outputs across the sales cycle to account management and support. - Streamlined processes via automation that led to a 15% increase in productivity. โ
Reduced manual tasks and drove seamless data sharing with 3rd party providers while automating payroll processes that ultimately decreased turnaround time by 10 days. โ
Elevated team productivity by 15%, executing BambooHR that enhanced the hiring / onboarding process and HR management tasks across international branches, including Serbia, Bosnia, and USA. โ
Played a vital role in establishing processes and procedures for data protection, software / hardware management, and inventory tracking in liaison with IT and Support Team Manager. โ
Achieved cost savings of 25% by carrying out research and thorough comparisons of hardware and software technology options, including cost / benefit analyses for major company purchases. โ
Created plans, defined deliverables, and assigned roles and responsibilities to team members that led to on-time and cost-effective completion of over 15 projects. โ
Ensured gainful negotiation of a hardware lease agreement with a Serbian provider that reduced fixed asset costs by 30%. โ
Played a crucial role in executing and automating AP processing tools (such as bill.com) in collaboration with the Finance team. Led the payroll process automation for the Serbian and Bosnian offices. โ
Secured the Above and Beyond Award 2019 and the MVP Award 2020 for demonstrating exceptional performance.
ShyftTech Support Officer / Account Manager
Aug. 2017 - Aug. 2018Belgrade, Centralna Srbija, SerbiaIn this role, I provided technical support to a diverse customer base, including English and Spanish-speaking clients. I incorporated clientsโ requirements into product development roadmap that led to a 20% increase in client satisfaction and 15% expansion in client base. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ: โ
Delivered training sessions and guidance on optimal software and hardware configurations to ensure the seamless onboarding of new clients. - Attained 95% client satisfaction rate and achieved successful contract extensions through client reviews and contract renewals negotiation. โ
Addressed technical issues which drove a 25% improvement in overall client productivity and a 15% increase in customer retention rates. โ
Managed the development and implementation of a training programme and a company's platform with integrated software, which enhanced employee efficiency and reduced onboarding time by 5%. โ
Onboarded 10 new Spanish accounts and achieved service excellence to retain the existing 5 accounts.
MERATier 2 Technical Support Specialist
Apr. 2017 - Sep. 2017Belgrade, Centralna Srbija, SerbiaAs a Tier 2 Technical Support Specialist, I minimised escalations to the development team by conducting software testing and identifying / resolving issues. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ: โ
Guided the development team to expedite the resolution process and ensure software quality by producing reports highlighting key issues and solutions.
Field Scope InternationalProject Coordinator
Mar. 2016 - Apr. 2017Belgrade, Centralna Srbija, SerbiaHere, I led more than 50 market research projects while serving as the primary recruiter and coordinator for patients and healthcare professionals. Moreover, I managed three tech projects, including the data migration, implementation of the 8x8 phone system, and analytics for tracking website visitors. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ: โ
Led the successful implementation of Microsoft 365 while reducing digital solutions expenditure by 30%. โ
Supported qualitative and quantitative research projects by compiling and organising data accurately. โ
Effectively maintained the corporate website which improved brand visibility and increased online traffic by 15%.
Merit SolutionsLife Science ERP Account Analyst
Oct. 2015 - Mar. 2016Belgrade, Centralna Srbija, SerbiaIn this role, I built collaboration with C-suites of global enterprises ($100M+ revenue) to assess needs for ERP integration. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ๐ฌ: โ
Coordinated with the life sciences companies to launch enterprise mobility. โ
Drove operational excellence by optimising processes and promoting best practices with the account analyst team. โ
Won two major corporate accounts (valued at ~$2M) for the business development team.
NCR CorporationRemote Resolution Specialist
Jul. 2015 - Sep. 2015Belgrade, Centralna Srbija, SerbiaOne of my key achievements was to achieve a customer satisfaction rating of 95% by providing high quality support to clients, engineers, and partners. ๐๐จ๐ญ๐๐๐ฅ๐ ๐๐๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐๐ง๐ญ: โ
Realised a 20% decrease in problem resolution time by identifying, diagnosing, and remotely resolving issues in coordination with clients. โ
Delivered outstanding services and fulfilled internal / external client needs that enhanced client satisfaction by 30%.
NCR CorporationManaged Services Operations Retail & Hospitality Helpdesk
Oct. 2014 - Jul. 2015Belgrade, Centralna Srbija, Serbia
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