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Work Background
DiligentClient Success Manager
Jan. 2024Ireland
Insightia, a Diligent brandCustomer Success
Feb. 2023 - Jan. 2024Galway, County Galway, IrelandInsightia, a Diligent brand, has provided shareholder activisim, shareholder voting, and corporate governance data to a global client base for the past decade. Insightia's mission is to improve engagement, stewardship, and corporate governance through the delivery of timely intelligence to key stakeholders and their advisors.
ClickUpSenior Account Executive
Apr. 2022 - Dec. 2022Ireland
HubSpotGrowth Specialist Mid Market BeNeLux
Apr. 2021 - Apr. 2022Dublin, County Dublin, Ireland💎 We're helping businesses in BeNeLux Grow Better with a Growth CRM Mindset ✅ Crafted CRM, and Customer Facing Teams Solutions [Marketing, Sales, Customer Service] How do you: 🏆 Attract: your ideal customers to your website
🏆 Engage: those ideal leads into real 1:1 personalised conversations
🏆 Delight: your customers with experiences that can't help but talk about with others
HubSpotChannel Consultant
Nov. 2018 - Apr. 2021County Dublin, IrelandH2 Top Performer 2019
EpsilonSenior Account Manager | Epsilon at Google
Feb. 2018 - Nov. 2018London, United KingdomAs Senior Account Manager, I work with clients to strategise on their business objectives and help them build initiatives to achieve them. - Email and Customer Experience Strategist for Google's Google Ads acquisition program. - Creating and executing the creative strategy and user experience for online channels around acquisition and nurture based communications. - Business development into other opportunities with products such as Think with Google and cross-selling initiatives. Highlights:
- Recognised for developing new business opportunities Q2 + Q3 2018
EpsilonAccount Manager | Epsilon at Google
Jan. 2017 - Feb. 2018County Dublin, Ireland
EpsilonSenior Account Executive | Epsilon at Google
Sep. 2015 - Dec. 2016Dublin, IrelandMy role primarily consists of identifying client needs and challenges for the business and for the client themselves within their role; evaluating these points and creating the most efficient and effective solution. This varies from building campaign strategies in order to relieve pain points or challenges, brand repositioning, acquisition strategy and execution, or communications customer cycle strategy and execution. Solely responsible for the global support of internal Google events tool. Conducting office hours, responding and problem solving client issues while ensuring all support materials are up to date and equip users with the right tools to be successful. My work in email production evolves around DACH, APAC and Nordic markets with their Partners program and also in Google's corporate US events involving management and deployment of the event's communications and collection of related data.
E-MIT SolutionsMarketing Executive
Feb. 2015 - Jul. 2015Santry, DublinE-MIT Solutions is a first class provider of high-calibre IT services across a variety of industries including the legal and financial sectors, semi-state bodies and not-for-profit organisations. Liaising with partners Microsoft and Dell enabled me to utilise marketing tools and connections to engage with prospective clients and grow business. This involved defining common acquisition and retention goals with our partners. E-MIT Solutions is now recognised as the most active Dell SMB partner in the Irish and UK market because of marketing activities I executed during my time with them, attaining internal company recognition for E-MIT Solutions. My role was to deliver consistent brand awareness through digital media and marketing materials whilst maintaining and developing client relations through the company's marketing strategies and campaigns. Creating and implementing client demonstrations to establish new business and grow current client relations. I focused on client satisfaction and ensuring a high level of customer experience.
Outdoor DublinFREELANCE | Social Media Consultancy
Jul. 2014 - Aug. 2014Skerries, DublinOutdoor Dublin is the new home of watersports on the east coast. OutDoor Dublin’s goal is to provide people with an opportunity to learn these sports in a fun and safe environment. My role as social media consultant was to define the brands audience and execute a social media strategy to align with the audience's needs. This was a 2 month contract I obtained by approaching the client and initiating a conversation that led to acquiring their online media strategy. We became aware of their position and from there we considered the market place and enabled customer conversation. The strategy was built through market segmentation, execution of a digital strategy, measured and optimised taking into consideration engagement and feedback.
Peter MarkSalon Coordinator
Apr. 2013 - Jan. 2014Dublin, IrelandPeter Mark has grown into Ireland's best known hairdressing brand and one of Europe's most successful hairstyling groups with 71 salons nationwide. Duties:
Management of team
Cash Handling
Inventory Management
Customer Service Representative
Residence GalwayFront of House Manager
Oct. 2012 - Dec. 2012GalwayDuties:
Cash Handling
Representative Liasing with Venue Management
BijouFront of House Manager
Jun. 2012 - Aug. 2012Rathgar, DublinBistro inspired cuisine alongside fine wines, premium craft beers, classic cocktails and drinks. Duties:
Front of House
Organisation of Reservations Book
Company Representative
Meet and Greet
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