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Work Background
Chief Customer Success Officer
Accelya GroupChief Customer Success Officer
Sep. 2024United States
SVP of Product Strategy, Order Group
Accelya GroupSVP of Product Strategy, Order Group
Jun. 2021 - Sep. 2024Chicago, Illinois, United StatesHelping airlines around the world realize their digital retailing aspirations by designing and delivering innovative, scalable and reliable products and services.
Director, Distribution
United AirlinesDirector, Distribution
Jan. 2017 - Jun. 2021Greater Chicago AreaTasked with leading the development of long range, strategic distribution plans, including negotiating and managing agreements with Global Distribution Systems and major third party content providers. Launched the industry's first production-scale NDC implementation for selling ancillaries via a GDS. Airline product distribution strategist with a broad scope of experience in virtually every aspect of airline passenger reservation technology. Key skills: - Negotiation and Contract Management for Global Distribution Systems, Metasearch Engines, Online Travel Agencies, etc... - Airline Passenger Servicing Systems - Fare Search and Booking Technology - Sales and Account Management #airlinedistribution, #avgeek, #ecommerce, #GDS, #NDC, #PSS, #timpanist, #vesparider
Chairman of the Passenger Services Conference
International Air Transport Association (IATA)Chairman of the Passenger Services Conference
Oct. 2016 - Jun. 2021
Director of Distribution, Payment and Ticketing Systems
United AirlinesDirector of Distribution, Payment and Ticketing Systems
Aug. 2015 - Jan. 2017Chicago, Illinois
Chairman of the PDMG Working Group
International Air Transport Association (IATA)Chairman of the PDMG Working Group
Apr. 2015 - Oct. 2017Greater Chicago AreaChairman of the Working Group for IATA's Passenger Distribution Management Group. This is the group that is responsible for developing and delivering the business requirements and XML schemas for IATA's New Distribution Capability (NDC) initiative.
Director, Distribution Strategy
United AirlinesDirector, Distribution Strategy
Jul. 2013 - Aug. 2015Greater Chicago AreaTasked with leading the development of long range, strategic distribution plans, including negotiating and managing agreements with Global Distribution Systems and major third party content providers. Launched the industry's first production-scale NDC implementation for selling ancillaries via a GDS.
Sr. Manager - IT Application Development - Distribution
United AirlinesSr. Manager - IT Application Development - Distribution
Dec. 2011 - Jul. 2013Chicago, ILResponsible for leading a team that provides technology-focused consultative support to the airline's Distribution business team.
Airline IT Sales Engineer
Amadeus IT GroupAirline IT Sales Engineer
May. 2010 - Dec. 2011Greater Chicago AreaTechnical member of the team responsible for selling Altea and other Amadeus products and services to airlines throughout the Americas.
Account Director
Amadeus IT GroupAccount Director
Feb. 2008 - May. 2010Responsible for the commercial relationship between United Airlines and Amadeus.
Director, Solution Design
G2 SwitchworksDirector, Solution Design
Feb. 2007 - Feb. 2008Responsible for leading a team of Business Analysts to design a web-based Point of Sale application for corporate travel agencies.
Director - Scheduling, Pricing and Revenue Management
Festival AirlinesDirector - Scheduling, Pricing and Revenue Management
Aug. 2006 - Feb. 2007Selected as a key member of the launch team to build a new vacation-focused airline from the ground up.
Senior Manager, Airline Services E-Commerce
Cendant Travel Distribution ServicesSenior Manager, Airline Services E-Commerce
Sep. 2005 - Aug. 2006Responsible for managing the commercial relationship between Apollo and United Airlines with a focus on e-commerce initiatives. Managed the relationship with the vendors responsible for enabling shopping/booking on the new United.com website.
Manager of Airline Operations
Orbitz.comManager of Airline Operations
Aug. 2003 - Sep. 2005Greater Chicago AreaManaged a team responsible for the operational distribution of the Orbitz.com air product including fares, schedules, availability and pricing.
Sales Support Manager
Amadeus North AmericaSales Support Manager
Jun. 2000 - Aug. 2003Greater Chicago AreaProvided technical sales, implementation and training services for Amadeus products and services within the Consolidator and Tour Operator channel throughout the northern US.
President
Metropolitan Condominium AssociationPresident
Jan. 2000Greater Chicago AreaThe Metropolitan is a 253 unit condominium community located in the historic Edgewater neighborhood in Chicago.

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