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Work Background
Capital OneManager, Contract Manager (Brand, Corporate Strategy, Corporate Finance, External Affairs)
Sep. 2024Richmond, Virginia, United States
Capital OneManager, ESM Third-Party Manager (Retail Bank Marketing Technology)
Jan. 2022 - Oct. 2024Richmond, Virginia, United StatesBuilds, maintains and develops effective and sustainable partnerships with internal customers across multiple LOBs and suppliers to ensure delivery of services according to contract obligations and business needs.
- Independently managed a portfolio of over 13 suppliers, including which accounts for over $90M of Capital One Retail Bank spend on an annual basis, to support Marketing Operations and Retail Marketing meet their annual strategic goals. - Negotiated with Suppliers to produce deals that result in cost savings ($2.3M for FY2023), exceed business objectives, include actionable and trackable SLAs, and improved pricing. - Managed and influenced ~ 50 transactions per year, driving to completion in a timely manner. - Awarded the "Corporate Buyer of the Year" by WE USA Magazine (2022) for advocating the needs of small diverse businesses within ESM Supplier Strategies.
Virginia Commonwealth University - School of BusinessAdjunct Faculty Instructor
Jun. 2021 - Aug. 2023Richmond, Virginia, United StatesLegal Environment of Business (2021 – 2023)
Established and taught a dynamic curriculum that taught undergraduate business students core business principles. End of semester student surveys consistently stated that over 95% of students were “very satisfied” at the end of the course. - Class sizes varied between 35 - 150 students per semester. - Established and taught a dynamic curriculum that teaches undergraduate business students: - Basic legal principles and theories; - How law and business intersect; - How to identify potential risks that might need to be mitigated by escalating to legal counsel, including certain contract provision, or engaging in business negotiations; and - A critical thinking approach to building businesses can help manage and avoid the inherent risks that exist in business that are imposed by the legal world in which they operate. - Developed an open source text book specifically designed to support the class reading schedule and goals. - Designed a course that accommodated a variety of learning styles incorporating readings, podcasts, news articles, group discussions, and individual papers. Business Communication (2021)
Established and taught curriculum that taught 75 undergraduate business students critical business skills, which included: - Establishing their style of communication and developing an intentional and effective approach to communication that can drive results. - Identifying their interests and talents; and - Developing resume and cover letter writing skills to help them break into a career in which they will thrive and enjoy.
Capital OnePrincipal Associate, ESM Third-Party Manager (ATM Operations, Tech, & Networks)
May. 2020 - Jan. 2022Richmond, Virginia, United StatesBuilds, maintains and develops effective and sustainable partnerships with internal customers across
multiple LOBs and suppliers to ensure delivery of services according to contract obligations and business
needs.
● Independently manages a portfolio of over 15 suppliers, which accounts for over $22.2M of
Capital One Retail Bank spend on an annual basis, and serves the various needs of ATM
Operations and Tech Teams (Hardware, Software, Installation, Warehouse, and Networks).
● Creates deal strategies with business customers and internal stakeholders to understand needs,
determine the risks and design appropriate execution plans.
● Reviews and redlines contracts to ensure that Capital One is adequately protected from risk.
● Negotiates with Suppliers to produce deals that result in cost savings ($750K for FY2020),
exceed business objectives, include actionable and trackable SLAs, and improved pricing.
● Manages and influences multiple transactions independently and efficiently, driving to completion
in a timely manner.
● Liaises closely with risk, legal counsel, contract management, cyber, compliance, and other
stakeholders as appropriate to ensure variable risks are identified and mitigated in contracts, and
ensure third party relationships are compliant with all relevant policies and procedures, including
American Disabilities Act.
● Identifying opportunities to engage in sourcing exercises and negotiate improved pricing for
multi-year agreements, including an effort to secure $1.3M in savings (~33% cost reduction per
year).
● Awards:
○ ESM Deliver Greater Award (2021) for negotiating a mult-contract deal to secure supplier
software source code in escrow to mitigate potential Supplier insolvency impact on
Operations and Software teams.
Capital OneProcess Manager
Feb. 2020 - May. 2020Richmond, Virginia, United States
Capital OneProduct Owner - Debit Ecosystem, Monitoring
Oct. 2019 - Feb. 2020Richmond, Virginia Area
FAREVAAccount Manager
Jul. 2018 - Aug. 2019Richmond, VAPrimary point of contact for customer accounts and provides support and coordination to internal stakeholders to assure delivery of routine and new products manufactured at the facility.
• Work with supply chain, production planning, manufacturing and quality to identify and resolve issues that impact order fulfillment and customer satisfaction. • Oversee, coordinate, and implement billion dollar projects, using project management tools and techniques to achieve innovative solutions.
• Maintain and enhance relationships between existing clients and stakeholders to coordinate and strengthen corporate relationships with high-value customers with net-worth of $3.4 Billion dollars.
• Issue/Event Management.
• Develop and provide training to new project managers to allow an associate that was critical role to move to a new role and to continue to develop.
• Assess project risk to identify opportunity to enhance positive risk and mitigate negative risk.
Developed remediation measures to immediately reduce the risk exposure to the project timeline.
Virginia Commonwealth UniversityReal Estate Coordinator
Jun. 2017 - Apr. 2018Richmond, Virginia AreaRepresented VCU Real Estate Services through the management, planning, and execution of the Real Estate Foundation board meetings, and the execution of real estate and the execution of real estate agreements.
• Liaised with VCU General Counsel to incorporate and execute real estate transactions.
• Managed, negotiated, and executed use-agreements and licenses on behalf of VCU Departments with 3rd parties.
• Drafted and revised real estate contracts.
• Planned and executed quarterly board meetings for the VCU Real Estate Foundation.
World U.P. FoundationFounder | CEO | President of the Board
Sep. 2016 - Oct. 2024Richmond, VAWorld U.P. is a collective of innovative and passionate people who dream of an Understanding and Peaceful global community, where everyone belongs, is celebrated, and is appreciated for our differences. Our mission is to build our World U.P. by improving access to resources that allow humans to connect, learn, and empower each other through kindness and love. By serving on the as a Director on the Board, I:
- Provide strategic vision for the future of the organization
- Build relationships with community stakeholders to promote and build the presence of the organization through the use of consistent communication of a clear mission.
- Am involved in the creation of new organizational programs, including innovation, strategic planning, fundraising, and execution activities to support cultural diversity within the community.
- Fundraise to increased philanthropic corporate support As the CEO, Founder, and President, I:
- manage a multi-leveled team of up to five members to successfully manage existing programming.
- Am Involved in end-to-end project management and implementation of new programs
- Secured 110% funding, in less than 7 months, required to build a Mobile Produce Pantry
- Created fundraising strategies that are managed and executed through our donor management systems and governed by the organization's policies and procedures for corporate fundraising and spending.
- Developed organizational structure, mission statement, and vision for the organization.
Virginia Department of General ServicesTransaction Manager, Division of Real Estate Services
Sep. 2015 - Jun. 2016Richmond, Virginia AreaManaged and implemented contracts activities between state agencies and private entities for the use of land for telecommunications activities. • Maintained accurate records concerning state-owned property information in databases.
• Drafted and revised real estate contracts.
• Assured compliance of contract provisions met the requirements of state and federal laws.
• Assisted in the implementation of yearly leasing projects or revision to leases based on the new state laws passed by Virginia Congress.
• Promoted from paralegal position within 8-months of service.
American University Washington College of LawResearch Associate, Pence Law Library
Jun. 2015 - Dec. 2015Washington D.C. Metro AreaResearch and compile the scholarship of the tenured university professors.
Erik M. Pelton & Associates, PLLCLegal Intern
Jan. 2015 - May. 2015Falls Church, VirginiaResearched substantive trademark issues. Submit trademark applications to the U.S. Patent & Trademark Office. Wrote responses to office actions to support the registration of trademarks for local businesses and non-profits.
Student Bar Association, Washington College of LawClass of 2015, Graduation Week Event Planner
Apr. 2014 - May. 2015Washington D.C. Metro AreaManaged a budget of $20,000 to plan and execute fun events during the week preceding the Class of 2015 May graduation ceremony. Balanced the interests of students, the finance committee, and the request of the Dean of Students resulting in five events attended at maximum capacity (about 400 people) and the donation of a class gift.
Transactional Law Society, Washington College of LawPresident/Treasurer/Negotiator
Apr. 2014 - May. 2015Washington D.C. Metro AreaManaged a budget of $30,000 to organize networking and social events promoting the society’s mission. Trained and funded 18 students to compete in national and international negotiation competitions. Organized and lead monthly meetings to collaborative with colleagues and staff to create a results-driven team. Developed marketing and recruitment plans and increased student membership by 300% within one year. Strove to create a dynamic and trusting leadership team that would develop an infant organization into a recognizable and desirable society within the university. Mentored students to help them develop a passion and career path in contract drafting and negotiation. Mediated disputes and negotiated conflict between members to maintain constructive working relationships.
American University Washington College of LawJD Candidate, May 2015
Aug. 2012 - May. 2015Washington D.C. Metro AreaTransactional Law Society - President (2014 - 2015); 2015 Graduation Events Chair (2014 - 2015); Alternate Dispute Resolution (Bi-lateral Investment Treaty Competition Team Spring 2015)
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