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Work Background
Brace InnovationsService Delivery & Partnerships Manager
Aug. 2019Midrand, South AfricaSome key responsibilities of my role include:
Ensuring effective communication with clients.
Managing Service-Level Agreements as well as Operational Level Agreements in line with clients agreed upon terms.
Determining client demands and managing service delivery within the context of the business.
Managing conflict, directing the service delivery team, and ensuring that the team's procedures and tasks are completed effectively.
Managing Project budgets and money management.
Establishing ways to save expenses while maintaining high levels of client satisfaction.
Evaluating client input and applying your imagination to create, enhance, and upgrade services.
Meeting deadlines and staying organized.
Establishing collaborations and communicating with team leaders to decide on the company's offerings, delivery standards, and potential solutions to problems.
Participating in the creation of corporate policy, particularly as it relates to the provision of services.
Ensuring that any plans and policies created are in line with the objectives of the organization.
Ensuring that the policies created are fully implemented in order to fulfill the policy goals.
Ensuring that meetings with the service delivery team are planned and led.
Creating and presenting periodic reports.
Gathering information and data on customer satisfaction, questions, and complaints.
Creating fresh approaches to maintain or raise the level of service delivery quality.
Creating plans to boost revenue and cut back on service delivery expenses.
Regularly conducting research to establish better methods and processes for service delivery. Key Responsibilities:
Service-Level Management, Project Portfolio Management, Conflict Resolution
Business and Partner Relationship, Risk Management and Mitigation, Service Advisory
Budgeting and Forecasting
Establishing and managing OEM/Vendor relations
Torque-ITBusiness Unit Manager
May. 2017 - Jul. 2019RivoniaCompTIA, Cloud Credential Council (CCC), Oracle, ISACA and Python Programming My mandate as a Business Unit Manager is to maintain a strong and constant focus on efficiency, sustainability, and quality whilst driving growth and capacity and being mindful of the responsibility to ensure that contingency planning is in place. Some key responsibilities of my role include:
Maintaining an offering that is current, relevant, and that is constantly evolving
Ensuring that all aspects of training take place utilizing the correct skills, equipment, and space whilst at all times maximizing efficiency
The ultimate training and development of the sales team to better understand my portfolios product sets in their entirety and in doing so empowering sales to better position and sell off the shelf and customized Training Solutions
Achieving the above through product training, attending client meetings, proposal writing, sales support through the creation and constant maintenance of various sales focused paraphernalia that is relevant and current to assist sales to better understand and position training Solutions.
Working with the accounts team in order to ensure that internal processes are followed in order to align to the payment methods and structures of our vendors
Building and maintaining a strong relationship with the vendor channel partners
Ensuring that all financial targets for my portfolio are achieved, as set by the Financial Director
Adhering to the vendor Partner Business Plan and ensuring that the vendor key performance indicators are met Key Responsibilities:
Portfolio Management
Project Management
Business Relationship Management
Customer Relationship Management
Technology Road Mapping
Forecasting and Reporting Key Stakeholders:
External Customers
Internal Customers (Campus, Account, Sales and Operations Departments)
Technology Vendors
Management Committee (MANCO)
Business Unit Managers Committee (BUMCO)
Torque-ITAssistant Business Unit Manager
Jan. 2015 - Apr. 2017RivoniaInformation Technology Training organisation. My role is within the Microsoft Business Unit, where I support the Sales Team, Operations Unit and Business Unit Manager.
M2TD Consulting (Pty) LtdSales Officer
Feb. 2014 - Dec. 2014CenturionM2TD is an End-to-End ICT organisation. My role at M2TD involved the inbound and outbound sales from your storage, network and server equipment, managing of the tender department and managing our partnerships with different technologies, project management and research. My role as a Sales officer at M2TD Consulting encompassed the following responsibilities:
Sales Duties: Sourcing and Building sales pipeline. o Sourcing tenders and prospective clients to offer solutions to (lead generation) o Qualifying leads through Opportunity Assessment Sessions and building the sales pipeline
Drafting and conducting quality assurance on proposals. o Drafting proposals as per OEM Best Practice from prospective customers
Drafting pricing and pricing strategies. o Compiling pricing templates o Quoting customers on required products
Overseeing the complete commercial process of proposals from sales, technical, pricing and legal.
Driving and managing tender process.
Managing Tender response times. Marketing, Partnerships and Research Duties:
Account and relationship management. o Sustaining relationships with current client o Conducting research and preparing account plan presentations for clients we wanted to penetrate within our niche market.
Conducting research on innovation with regards to sales and service offerings in order to grow sales.
Partner and vendor registrations.
Driving Partnership engagements.
Reporting on vendor partnership status. Project Management and Coordination duties:
Project Management on client projects.
Preparation of project plans.
Preparing Service-Level-Agreement’s and Memorandum Of Agreement’s
Project Management on installation of fleet management devices for fleet management platform – Local Municipality Fleet Management Projects.
T-Systems South AfricaStrategic Business Development Administrator
Jan. 2013 - Jan. 2014MidrandMy role at T- Systems was to support the marketing team, research on product localisation and supporting of the solution architects within the SBD Department. Additional to this was reporting monthly on G2M progress to the VP of Strategic Business Development with the support of head of SBD together with the solutions architects. My responsibilities in my role at T-Systems included but was not limited to the following:
Executive Assistant Duties:
Cross-functional support on an Executive level (EXCO, ELCO).
Dedicated Support to Vice President of Local Business Unit (Strategic Business Development -SBD).
Reporting on a monthly basis on Local Business Unit progress to VP of Strategic Business Development.
General administrative and correspondence work for SBD office at Head Office.
Assisting Vice President of SBD in compiling monthly departmental report for MD. Sales, Marketing and Partner Engagement Duties:
Assisting with general Vendor Alliances and OEM Partnership registration.
Assisting and supporting Solution Marketing Experts.
o Drafting and Compiling Go-2-Marketing Strategy
o Continuously updating SBD Solution Portfolio.
o Finding strategic and innovative ways of marketing SBD Solution Portfolio.
Performing Account Planning duties through; o Conducting Market research for the purpose.
o Developing presentations on product portfolio and how to market it to customers. Project Management and Coordination Duties:
Working on organisational Projects together with project holders.
o Managing/ Coordinating Internal Solutions expo together with marketing team.
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