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Work Background
NorthStar Memorial GroupNetwork Administrator
Oct. 2022Houston, TX➤ Monitors all locations’ networks for degradations or outages and reporting to the field of investigation and Root Cause. ➤ Oversees administration of the Mitel MiCloud Connect phone system. ➤ Administers the inContact Call Center application. ➤ Manages the Five9 Call Center application. ➤ Responsible for coordinating and deploying providers and third-party vendors for “hands on” work that cannot be completed remotely. ➤ Conducts site evaluations for new acquisitions to determine network and computing needs.
PSS Industrial GroupIT Infrastructure Manager
Jun. 2020 - Jan. 2023Houston, TX➤ Effectively monitoring and ensuring maintenance of the overall performance and condition of server/network environment. ➤ Creates and implemented standard operating procedures and practices in accordance with the Information Technology Infrastructure Library (ITIL) 2011 Framework for IT support functions. ➤ Spearheads the completion and implementation of complex and innovative efforts that transferred and converted the firm from a COLO facility to a Google Cloud Platform. ➤ Conducts budgeting and forecasting for the year 2021 and saved $100,000 annually by eliminating contracts for superfluous hardware and software, redundant monitoring tools, and antiquated systems. ➤ Improves the support ticket lifecycle, customer service, response, and resolution times by implementing a more sophisticated Information Technology Service Management (ITSM) system. Notable Achievements: ➤ Steered multiple technical efforts in reducing the organization's yearly IT spending by over $450K. ➤ Successfully directed the day-to-day operations and development of all ongoing projects through collaboration with a team of network engineers, server administrators, and desktop support specialists. ➤ Led the deployment of a project that switched the organization from a hub-and-spoke MPLS architecture to an SD-WAN solution that generated a savings of approximately $350K in-circuit costs. ➤ Accomplished a project for the replacement of the FreePBX phone system with a Mitel cloud-based system, which increased mobility choices and enabled business continuity in site outages which drove significant savings for the company of over $120,000 annually. ➤ Designed an innovative plan and playbooks for incident response in the event of a security breach or other occurrence that brought a significant impact on the business.
PSS Industrial GroupNetwork Engineer
Jan. 2017 - Jun. 2020Houston, TX➤ Worked in a Juniper environment as a lead network engineer, while overseeing a number of departmental, network, and security projects that delivered more standardized configurations, strengthen organizational security, and create a unified set of processes and procedures. ➤ Demonstrating technical skills in administering various hardware and software including: - Juniper NFX250, Branch SRX200, SRX300, and SRX4100 series - Juniper EX2200, 2300, 4200, and 4600 series switches - Juniper space platform, security director, and network director - Ubiquiti and Mist Wireless APs and Wireless Controller - FreePBX Call Manager and Yealink T27 VoIP Phones Notable Achievements: ➤ Led the smooth and successful transition of the network from AT&T PNT to AVPN. ➤ Significantly decreased operational costs by leading the examination and confirmation of examining active accounts, as well as minimizing costs for services that are no longer needed. ➤ Earned recognition from business executives for demonstrating exceptional achievement in 2018.
Ensign Energy ServicesNetwork Engineer
Oct. 2014 - Jan. 2017Houston, TX➤ Managed the following elements found in cabinets, such as Fortigate Virtual UTM; FortiAP Wireless Bridges; Brocade switches; Virtual Riverbed Steelhead series WAN Accelerator; Cradlepoint cellular modems; Hughes HX200 satellite modem; and RFMogul satellite controller. ➤ Created a productive working relationship between the IT department and the rig management by giving and presenting current issues and solutions to both technical and non-technical personnel. Notable Achievements: ➤ Spearheaded the successful installation of all cabinets on operational oil rigs within the confines of the management-imposed deadlines. ➤ Supported field communications to the corporate network following the "rollout" by helping the design and construction of communications cabinets for land-based oil rigs with cellular and satellite connectivity that substantially improved mobility.
Wood GroupNetwork Engineer
Sep. 2011 - Oct. 2013Houston, TX➤ Offered worldwide Cisco network support for the Americas, Australia, Europe, and the Middle East. ➤ Acted as the primary point of contact for wireless design and support concerns across the Americas, while assisting with the user and phone configurations with the Cisco Call Manager. ➤ Efficiently handled the complex modification and continuous improvement of site documentation, including Visio diagrams for each location's topology and physical layout. Notable Achievements: ➤ Drove network utilization and effectiveness improvement of the global network by expertly spotting and applying appropriate resolution to bottlenecks and other issues. ➤ Headed the smooth accomplishment of various network migration projects for the North American area while abiding by the very rigorous budgets and deadlines established by senior management. ➤ Provided outstanding support in the reduction of the group ticket system queue to controllable levels.
Memorial Hermann Healthcare SystemsApplication Analyst, Memorial Hermann Medical Group
Mar. 2007 - Sep. 2011Houston, TX➤ Conducted keen analysis within the clinical settings to determine and ensure appropriate workflow to identify network, desktop, and telecom gear requirements for brand-new office setups. ➤ Closely collaborated with project management in the replacement of orders for the right tools, planning of meetings with other offices, and achievement of all project deadlines. ➤ Performed thorough evaluation using the Electronic Medical Record (EMR) within the Centricity Physician Office with proper users, physician cross-mapping, visit kinds, and appointment calendars. ➤ Optimized the functionality and operational efficiency of assigned information systems and solutions, which involved new software modules analysis, design, and development ➤ Held responsibility for advising, assisting, and coaching customers regarding the operation and administration of their systems Notable Achievements: ➤ Contributed to the successful completion of hardware and software deployments to support doctor offices. ➤ Spearheaded the smooth development and implementation of more than 20 offices, thus resulting in meeting and exceeding the dates imposed by higher management. ➤ Maintained active involvement and delivered outstanding support to the overall planning, testing, and deployment of two extremely successful EMR upgrades with minimal physician downtime.
Various CompaniesEarlier Career Experience
Oct. 2002 - Dec. 2006➤ Network Infrastructure Lead -Kuwait Theater – Kellog, Brown & Root Kuwait, Kuwait – 02/2005 to 12/2006 ➤ Branch Operations Information Specialist – Goodman Manufacturing, Houston, TX – 10/2002 to 5/2005
Impact Networking, LLC
Houston, Texas, United States
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