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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
Blue Turtle Technologies NigeriaProject Manager
Aug. 2023Lagos State, Nigeria
Blue Turtle Technologies NigeriaScrum Master
Jan. 2023 - Aug. 2023Lagos State, NigeriaI am a well versatile Project manager; my experience cut across various Software Engineering Project Management, agile scrum Projects, IT Infrastructure Engineering, IT infrastructure Project Management, Cloud Applications, Integration, and Implementation Projects amongst others. At TechM, I am in charge of planning, scheduling, budgeting, execution, and delivery of MTN Products, software, and web projects. I am responsible for the successful completion of all software projects and also oversee the people performing work on the projects. My other Responsibilities are: • Assembling and leading the project team. • Ensuring each project stays on schedule and adheres to the deadlines. • Discuss potential projects and their parameters with clients, executives, and software developers. • Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance. • Participating in and supervising each stage of the project. • Creating a project budget and ensuring the project adheres to the budget as closely as possible. • Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion. • Tracking milestones, deliverables, and change requests. • Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information. • Delivering completed software products to clients and performing regular checks on the products' performance.
Elixtio Resources LimitedProject Management Consultant
Aug. 2022 - Dec. 2022Italy• I Plan, build, configure, develop, analys, test, and integrate and deploy technology solutions, while ensuring successful delivery of high quality and sustainable solutions and reviewing with advanced clients from the financial and Telecom industries, while demonstrating strong technical capabilities with versatility and passion. • I Coordinate presales processes and designed the architecture that fits the client´s bill. • I assist as customers advocate to other teams, including Product Development, Sales, and Marketing. • I Manage all aspects of solutions deployment and technical operations and DevOps team, assigning and monitoring workflow and ensuring quality and efficiency is maintained • I Set up business contracts with vendors or customers • I Participate in automation testing and implementation • I Analyze and approve new code. • I Guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design. • I manage projects and act as a technical advisor to external parties such as clients and partners.
Meristem NigeriaHEAD IT - Meristem Registrars and Probate Services LTD
May. 2022 - Jul. 2022Lagos State, Nigeria• I Was responsible for Managing IT Operations team, Coordinate AGMs and Document Registrars voters information • Designs, deploys, and enforces organization IT policies • Continuous re-engineering and deployment of rules for fair appraisals and continuous performance by the team • Ensures end users (customers) satisfaction as well as that of other stakeholders. • Ensures conducive environment to foster innovative ideas. • Ensures 99.982% uptime of all IT infrastructure. • Partner’s relationship management. • Plans and runs the IT budget. • Leads the IT team (Network Admin, SysAdmin, DevOps, NOC, Software Developers) • Reviews and proffer solution to key customers’ feedback • Joins in top level organizational strategy sessions • Manage multiple projects simultaneously whilst ensuring all projects are delivered on time within scope and budget. • Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs. • Develop and initiate projects, including managing costs, schedule and performance project management, using strategy, tools and techniques. • Interface with senior business stakeholders while ensuring technical feasibility. • Detailed communication plans, schedule and work plans which outline project tasks, milestones, and resource allocation. • Manage relationship with over 20 customers and all stakeholders. • I Supervise and direct over 15 technical resources, vendors for flawless project execution.
Meristem NigeriaGroup IT Infrastructure Engineer/Project Manager
Jan. 2018 - Apr. 2022Ikoyi LagosI work as an IT Infrastructure Engineer for Meristem Securitites LTD. I Coordinate Various Network and IT Infrastructure Project, architecture, design and implement changes with various integration and interventions, generate progress reports on projects, migrations and upgrades. • I install, directly manage, and maintain all Meristem Securities Limited IT Infrastructure, such as the Network equipment (Servers, Routers, Switches, Patch panels firewall, Internet Radios, on premise and outdoor, wireless and Ethernet Lan and other Wan equipment UPS, Inverters and Inverter Batteries. • I Ensure project timelines are being met while resolving/escalate issues that are beyond the scope of my responsibilities
MTN NigeriaIT Engineer (ison bpo)
Jan. 2016 - Mar. 2018Ibadan, Oyo State, Nigeria• Escalations: I escalate system/server downtime via Remedy/spread sheet application, and also compile downtime incident Report for Record purpose. • Network administration/System maintenance: - Server administration, security and access control management, system hardware and software installation repair and maintenance, Email access Creation and Modification, Trust relationship/Domain issue resolution. • Network Engineering and management: - I was involved in the deployment of Site equipments, such as routers, switches, UPS, remote controllers, IBM servers and avaya server, Network systems and cabling, configuration and monitoring Security access control: - I monitor security accesses, doors and CCTV camera via their software management and Monitoring Screen and grants and denies permission • Data management: I compile and take Records of IT • Equipment/Assets via the asset Registers. • Software: - I was involved in the deployment, installation testing, Launching and maintenance of Avaya CCAD software 6.0 application for call distribution, One-X software installation and their AUT Installation and configuration of Operating systems and application software via Remote network connections.
MTN NigeriaCustomer Care Representative
Jan. 2011 - Dec. 2015MTN VGC• I take customer calls and provide accurate, satisfactory answers to their queries and concerns • I De-escalate situations involving dissatisfied customers, offering patient assistance and support, • I Call clients and customers to inform them about the company’s new products, services, and policies • I Guide callers through troubleshooting, navigating the company site, or using the products or services • I Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items • I Collaborate with other call center professionals to improve customer service • I Help to train new employees and inform them about the company’s customer management policies • I Trained on how to understand the needs of customers and resolve their problems on the first call • I handle many inbound and outbound calls to customers and clients. • I identify the needs of customers, resolve issues, and provide solutions. • I Upsell other products wherever possible. • I Ensure I follow the customer service script provided by the company for uniformity. • I am Well-read on company policies and the website for FAQs or policy-related answers. • I maintain good customer relations. • I meet personal targets and work towards meeting team targets. • I Maintain records of the conversations with the customer and analyze the data. • I Write and submit timely reports on performance, targets, and customer queries.
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