Hewlett-PackardTechnical Account Manager
Jan. 2012 - Oct. 2014Austin, Texas, United StatesAs Technical Account Manager, I built long-term, positive relationships and delivered solutions selling techniques, ensuring customers were taking full advantage of products and services offered by Hewlett-Packard (HP). I was continually recognized for delivering exemplary service, and transforming unsatisfied customers into delighted customers. Once, I turned around a negative customer relationship into a positive one and was recognized with numerous letters of appreciation. I also kept this particular client from leaving and contracting with a different vendor. I was also responsible for onboarding other Technical Account Managers, and provided training to technical support teams in the US and Costa Rica. A few of my key accomplishments included:
♦ Delivered keen technical acumen and software development support, contributing to the development of a LoadRunner Certification exam.
♦ Contributed to more than 20 Performance Center and 10 Quality Center upgrades. ♦ Developed a script that was imported to 20K users from LDAP into Quality Center, and refreshed all changes daily, saving a well-known insurance company more than 10 hours per week in manual updates. ♦ Facilitated and led performance center training for 500+ users.