Mina Popovic

Wellness Manager @OneSpaWorld

SerbiaSales ManagerBusiness OwnerSales & BizDevCustomer ServicePhysiotherapistCustomer Success Manager🏐 SportsAssistantData EntryDocument ProcessorAccount Manager

Dedicated Wellness Manager with 10+ Years of Experience I am a dedicated Wellness Manager with over a decade of experience at OneSpaWorld, where I successfully managed a team of over 30 members. My expertise lies in training and developing staff to enhance their skills and performance while fostering a positive work environment. **Key Responsibilities:** - Collaborated closely with the accounting and finance departments to ensure timely and accurate payroll processing. - Acted as a liaison between the company and cruise lines, effectively managing inventory and scheduling. - Consistently met and exceeded revenue targets by analyzing business patterns and adjusting operations to optimize performance against KPIs. - Coordinated with multiple departments to deliver exceptional customer care and quality assurance, including daily reporting and revenue tracking. - Developed and trained new managers, facilitating a smooth onboarding process. With strong problem-solving abilities and extensive customer support experience, I am proficient in Microsoft and Google Sheets, data analysis, and various HR elements, including staff onboarding, grievance handling, and scheduling. Launched two new build spa’s on Virgin Voyages: Resilient Lady (2023) and Brilliant Lady (2025). During the COVID-19 pandemic, I briefly served as a customer service representative for OneApp, showcasing my adaptability in challenging times. My broad spectrum of skills equips me to thrive in diverse workplaces. I am committed to continuous improvement and am eager to leverage my skills to benefit potential employers in a remote setting.