Dedicated Wellness Manager with 10+ Years of Experience
I am a dedicated Wellness Manager with over a decade of experience at OneSpaWorld, where I successfully managed a team of over 30 members. My expertise lies in training and developing staff to enhance their skills and performance while fostering a positive work environment.
**Key Responsibilities:**
- Collaborated closely with the accounting and finance departments to ensure timely and accurate payroll processing.
- Acted as a liaison between the company and cruise lines, effectively managing inventory and scheduling.
- Consistently met and exceeded revenue targets by analyzing business patterns and adjusting operations to optimize performance against KPIs.
- Coordinated with multiple departments to deliver exceptional customer care and quality assurance, including daily reporting and revenue tracking.
- Developed and trained new managers, facilitating a smooth onboarding process.
With strong problem-solving abilities and extensive customer support experience, I am proficient in Microsoft and Google Sheets, data analysis, and various HR elements, including staff onboarding, grievance handling, and scheduling.
Launched two new build spa’s on Virgin Voyages: Resilient Lady (2023) and Brilliant Lady (2025).
During the COVID-19 pandemic, I briefly served as a customer service representative for OneApp, showcasing my adaptability in challenging times. My broad spectrum of skills equips me to thrive in diverse workplaces. I am committed to continuous improvement and am eager to leverage my skills to benefit potential employers in a remote setting.More...
Mladen Vuckovic
Chief Financial Accountant@Virgin Voyages
Verified
With over nine years of experience in the cruise industry, I am a certified and expert financial accountant who leads the financial and revenue accounting functions in Virgin Voyages' hospitality sector. I joined Virgin Voyages in July 2021 as a financial accountant, and quickly progressed to the chief financial accountant role in July 2022, thanks to my skills in hospitality, office administration, and accounts receivable. I manage a team of accountants who are responsible for ensuring the accuracy, compleMore...
Druvaughn Edwards
Mixologist@Virgin Voyages
Verified
Druvaughn Edwards is a highly skilled Mixologist at Virgin Voyages, a company known for its innovative and luxury cruise experiences. He is responsible for creating and serving a wide range of specialty cocktails and beverages to guests. Edwards has a deep understanding of mixology, with a keen ability to pair flavors and create unique drinks that enhance the overall guest experience. His creativity, attention to detail, and commitment to customer service have significantly contributed to the company's reputation for offering memorable and enjoyable voyages.More...
Pietro Costa
Sailor Services@Virgin Voyages
Verified
I studied Publicity and Marketing, and I managed medias accounts for different kind of bussiness, did some logo's, some advertising materials for Facebook and Instagram, between 2010 and 2020. In 2021 I prepared myself for a bigger adventure and in 2022 I started working on cruise ships, where I was able to improve professional skills. Now I’m also offering some translations ENG-PT / PT-ENG.More...
Yasmin Mansy
Business Development Manager / Account Manager@Hydrafacial EMEA
Verified
Hydrafacial UK is a subsidiary of BeautyHealth, focused on bringing innovative technology such as their patented hydra dermabrasion devices to market, bridging medical and consumer retail to democratise skincare solutions for the masses.
▪ Managed and nurtured relationships with existing Beauty/Spa/Medical business
clients in the London territory to drive product sales and business growth.
▪ Collaborated closely with Regional Training Specialists (RTS) and Capital Sales
Managers (CSM) to coordinate training programs and optimise treatment procedures within practices, boosting the adoption of additional devices and
increasing consumable sales.
▪ Developed tailored business plans for individual accounts, driving growth
through strategic positioning, menu planning, marketing initiatives, and targeted selling strategies to enhance engagement and maximize revenue opportunities.More...
Ricardo Sousa
F&B Director@Princess Cruises
Verified
As Ricardo Sousa, F&B Director at Princess Cruises, I have successfully overseen and managed all food and beverage operations across our fleet, ensuring high standards of quality and service. I've implemented innovative dining concepts, improved operational efficiency, and significantly increased guest satisfaction scores. I've also led a diverse team, providing them with training and development opportunities. My leadership has resulted in improved team performance and morale.More...