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Work Background
Customer Service Representative
Viva VisionCustomer Service Representative
Jul. 2019 - Sep. 2025South Africa, Johannesburg Answer inbound calls in a timely and friendly manner and respond to customer queries via phone, email, and chat in French and English, Evaluate problems and complaints of the callers and provide proper solutions to them, Respond to the needs of customers and provide personalized service, Provide information on the company's products or services and generate interest in the offer, Upsell products and services, research needed , ● With over 6 years of experience in excellent client oversight, issue resolution and relationship-building expertise in the IGaming Industry. ● Reviewed monthly KPIs against targets regularly; identified trends and implemented corrective action plans to ensure consistent achievement of contact center objectives
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