Mae Angielee Kae Arenaza

Site Director @Conectys

HRCustomer Success ManagerHR DirectorRecruiterAssistantAdministrative AssistantPersonal AssistantExecutive AssistantResearch AssistantCall Center SupervisorCall CenterCustomer ServiceClient Relations Specialist

Mae Angielee Kae Arenaza serves as the Site Director at Conectys, where she spearheads operational excellence and drives strategic initiatives to enhance client satisfaction and service delivery. With 19 years of experience in the BPO industry, Mae is renowned for her innovative approach to process optimization and her ability to lead high-performing teams. Mae is taking up Master's degree in Business Management and is passionate about mentoring emerging leaders in the field.

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Work Background

Site/Operations Director

NearsolSite/Operations Director

Nov. 2020 - Mar. 2023Philippines, IloiloI manage a team of more or less 500 agents and grow to 1200 during peak season for a known retail brand. We handle the OMNI channel customer service from phones, chats, emails and back office work. The retail account has 4 other big brands under it. I also oversee the site admin part such as IT and Facilities concerns plus HR and engagement.

Senior Operations Manager

iQorSenior Operations Manager

Nov. 2017 - Nov. 2020Philippines, DasmariñasOversees 9 OMs handling the T-Mobile Telco Account on postpaid Team or Experts to Business account. I was a consistent Global 1% client awardee and same with my cluster for a year. I was also assigned as the POC to manage engagement in Ops, review SOM scorecard and bonus structure, and execute agent PIPs. I spearhead a committee in deploying WFH equipment to Iqor employees during pandemic despite being 7 months pregnant.

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