NearsolSite/Operations Director
Nov. 2020 - Mar. 2023Philippines, IloiloI manage a team of more or less 500 agents and grow to 1200 during peak season for a known retail brand. We handle the OMNI channel customer service from phones, chats, emails and back office work. The retail account has 4 other big brands under it. I
also oversee the site admin part such as IT and Facilities concerns plus HR and engagement.