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💸100%
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United Kingdom
Work Background
UbiquityVice President of Business Development and Revenue Operations Leader
Jan. 2023 - Apr. 2023Manila, National Capital Region, Philippines
UbiquityVice President Global Workforce Management
Nov. 2020 - Jan. 2023Manila, National Capital Region, Philippines
AccentureHead Operations Planning and Control Group Accenture - Health
Nov. 2015 - Nov. 2020NCR - National Capital Region, PhilippinesManaging 8000+ Health Operations workforce, cost optimization and value chain
Achieved $2M cost take out and meet the CI target for a large health account for FY 16. Advocated levers of efficiency improvements, buffer planning, cost effective dual site operations, leaner pyramid and seat utilization improvements to achieve the cost reduction targets
Manage P&L responsibility. Improve top line & operating margins. Turn around financial from a loss making portfolio to XX% CI and new business growth
Make “Brilliant at Basics”, “Design Thinking”, “AGILE” an integrated part of our delivery DNA with high focus around client service and client intimacy
Partner with client (Co-Innovation projects driving RPA & AI capabilities) to drive end to end process transformation, “Consult to Operate” understand Client pain points and Business strategy to bring larger ACN capabilities of Digital, Analytics to address client needs to enhance delivery capabilities.
Support standard automation and technology solutions across the portfolio of account. Prioritize on a set of high focus assets/technology to improve competitiveness and effectiveness – 30% Automation of Transaction based scope within Delivery Centers
QBE InsuranceGlobal Shared Services Center Lead Workforce Management and Planning
Jun. 2014 - Nov. 2015PhilippinesCost benefit of $0.8M realized and pass back given to the parent organization by deploying workforce management practices across the geographies
Cost benefit of $220K realized with improvement of space utilization and occupancy through optimal scheduling and staffing model
Transition and Solution the workforce requirement for QBE Philippines, Australia, North Americas and Europe regions
Implemented Global Reporting model by help design automated solution approach to extract, transform and publish Executive, Management and Production reporting
Cognizant Technology SolutionsWorkforce Management Country Leader
Aug. 2012 - Jun. 2014PhilippinesPart of a strategic Transformation deal for Cognizant with the largent Insurance company. USD 300M deal is one of the biggest in the industry ever. Deployed 7 disciplines of Workforce Management to ensure productivity is measured, tracked and Improved across the organization Cost benefit of $0.6M realized by improving staffing levels resulted by productivity improvements Spearheaded 6-Sigma Black belt project on Employee attrition and brought down the annualized attrition from 57% to 39% in 2013 Supporting multiple projects on Standardization, Engagement, Resource Optimization, this includes optimization of Headcount, Space and Hierarchy Positions
IBMDelivery Project Executive
Dec. 2004 - Aug. 2012BangaloreWorkforce Management Leader / Service Delivery Leader / Delivery Project Executive Lead cost optimization across IBM Integrated Delivery Centers of End User Services locations of Hyderabad, Gurgaon, Noida, Bangalore (India), Greenock, Berlin (Europe), Sydney (Aus) and Chicago, Atlanta (US)
Project managed all India transport management system improvement initiative and deployed methods to reduce “no-show” metric. $1.3M annualize savings were achieved with reduction to the overall fleet size Project managed an enterprise wide initiative of worlds second largest portal (w3) after Google access to IBM Daksh a subsidiary to IBM. Access design for 15000 employees Capacity planning, Infrastructure, Hiring, Forecasting & Scheduling, Cost optimization project & strategic planning, Driving Efficiencies across the board and improving P&L – Scope +3500 FTEs Revenue upside of $1.2M by Implemented process re-engineering at client location eliminating NVAs and helped outsourcing
Received 100% VOC (Voice of the Customer) score for 2009 H1 & H2 for Exceptional
Hero BPOWorkforce
Jan. 2001 - Dec. 2004Workforce Management Team Leader
- Inbound: Forecasting & Cap planning
- Outbound: Dialing Strategy
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