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Network Power100+ people
Roles
🔥56%
Startup Founder
✨41%
Business Owner
🧨38%
Consulting
Geos
🇺🇸19%
United States
🇵🇭13%
Philippines
🇮🇳13%
India
Work Background
Emapta GlobalCustomer Experience Manager
May. 2022Philippines
Healthera.AiDigital Experience Manager
Mar. 2019 - Mar. 2022NSWHe was the Client Experience Manager at Healthera.AI. A company that aims to help the healthcare sector around the world by developing the best software with advanced software algorithms such as artificial intelligence. It focuses on improving the efficiency of Financial Technology (Fintech) solutions for the Healthcare industry in any way possible.
Philippine Misereor Partnership Inc.Communications Specialist
Sep. 2018 - Oct. 2021NCR - National Capital Region, PhilippinesProvides assistance and support to PMPI's current programs and task forces in pursuit of
realizing the network’s priority resolutions. Ensures relevant information and materials
developed and packaged into education and information materials and the production of related
communication information collaterals for dissemination within the network, to the media, and
the general public via print and social media channels.
VIDA & Co.Customer Service Specialist
Jan. 2017 - Jan. 2018Provides exceptional Customer Service to the VIDA customers. Handles the highest point of escalation and delivers concrete resolutions to its customers.
SitelCustomer Service Manager
Apr. 2014 - Dec. 2017PhilippinesHandles a team of remarkably competent Guest Service agents for Virgin Australia who provide
effortless Customer Service with exceptional concern-handling strategies that highly contribute
to Virgin Australia’s revenue.
SitelCustomer Service Specialist
Apr. 2009 - Dec. 2014PhilippinesProvides exceptional Customer Service to the Virgin Australia Lounge HVG (High Valued
Guests) on Platinum, Gold and Silver Velocity Membership. Handles the highest point of
escalation and delivers concrete resolutions to guests’ complaints, escalations and refund
requests. Guest Relations Team POC (Point of Contact): Responsible for creating and sending
the Daily Queue SOD /EOD Reports and Daily Game Plan for the team’s productivity and tasks.
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