Carlito Luaton

Executive Operations Manager @QúezMedia

ConsultingBusiness OwnerC-level ExecutiveLegalEducationMarketingDesignEntertainmentPhilippinesCOOBrand Marketing ManagerCommunications ManagerContent ManagerSMM ManagerUX/UI DesignerGraphic DesignerCommunication DesignerLegal SupportBusiness AnalystAdvisorEngagement ManagerPartnerGraduate StudentProfessor

He spent more than 11 years in business processing outsourcing industry focused on customer experience, team management and handling business critical projects and large-scale operations for multinational organizations. He has an extensive experience in maintaining and building strong client and customer business relationships, creating procedures and developing comprehensive operational, training and quality processes that enable the business to function and perform per client standards. He was the Client Experience Manager at Healthera.AI. A company that aims to help the healthcare sector around the world by developing the best software with advanced software algorithms such as artificial intelligence. It focuses on improving the efficiency of Financial Technology (Fintech) solutions for the Healthcare industry in any way possible. He is now an Executive Operations Manager @QuezMedia.

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Network Power100+ people

Roles

🔥58%

Startup Founder

✨46%

Business Owner

🧨39%

Consulting

Geos

🇺🇸21%

United States

🇮🇳19%

India

🇵🇭9%

Philippines

Work Background

Emapta GlobalCustomer Experience Manager

May. 2022Philippines

Healthera.AiDigital Experience Manager

Mar. 2019 - Mar. 2022NSWHe was the Client Experience Manager at Healthera.AI. A company that aims to help the healthcare sector around the world by developing the best software with advanced software algorithms such as artificial intelligence. It focuses on improving the efficiency of Financial Technology (Fintech) solutions for the Healthcare industry in any way possible.

Philippine Misereor Partnership Inc.Communications Specialist

Sep. 2018 - Oct. 2021NCR - National Capital Region, PhilippinesProvides assistance and support to PMPI's current programs and task forces in pursuit of realizing the network’s priority resolutions. Ensures relevant information and materials developed and packaged into education and information materials and the production of related communication information collaterals for dissemination within the network, to the media, and the general public via print and social media channels.

VIDA & Co.Customer Service Specialist

Jan. 2017 - Jan. 2018Provides exceptional Customer Service to the VIDA customers. Handles the highest point of escalation and delivers concrete resolutions to its customers.

SitelCustomer Service Manager

Apr. 2014 - Dec. 2017PhilippinesHandles a team of remarkably competent Guest Service agents for Virgin Australia who provide effortless Customer Service with exceptional concern-handling strategies that highly contribute to Virgin Australia’s revenue.

SitelCustomer Service Specialist

Apr. 2009 - Dec. 2014PhilippinesProvides exceptional Customer Service to the Virgin Australia Lounge HVG (High Valued Guests) on Platinum, Gold and Silver Velocity Membership. Handles the highest point of escalation and delivers concrete resolutions to guests’ complaints, escalations and refund requests. Guest Relations Team POC (Point of Contact): Responsible for creating and sending the Daily Queue SOD /EOD Reports and Daily Game Plan for the team’s productivity and tasks.