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Santander UKInternational Growth Specialist
Nov. 2021Glasgow, Scotland, United Kingdom
Watches of Switzerland Group PLCBreitling Boutique Manager
Jan. 2021 - Nov. 2021
Dwell UKRegional Manager - North Division
Jul. 2019 - Aug. 2020Nationwide
Dwell UKRegional Manager (Secondment)
Nov. 2017 - Jul. 2018North Region
Dwell UKStore Manager
Jul. 2013 - Nov. 2017Glasgow, United KingdomMy specific applied experience is primarily in retail however I do bring experience in commercial and business to business sales environments. With over twenty years experience in high value products, I feel I am qualified to lead in all aspects of the sales journey.
Black & Lizars LtdArea Manager
Jan. 2012 - Jul. 2013Operational and retail management of Black & Lizars Flasgship practice, based in Milngavie • Direct line management of five additional practices across Scotland’s central belt • Added a percentage increase on bottom line sales and other key performance indicators • Increased the product catalogue and introduced diversity to the sales model • Responsible for staff development, training and recruitment across all stores within my area • Secured growth to the patient database and controlled retention • Worked together with the senior team on a sales training program for the entire business • Networked with entire business of growth and business development opportunities
Dwell UKRegional Manager
Apr. 2007 - Dec. 2011UK WideFounded in 2003 Dwell is a retailer of home furniture with outlets in twenty five locations across the UK.
• Acted as Sales Manager for a period of three years before assuming the role of Regional Manager effectively working as Area Manager for nine stores throughout the UK
• Worked with a remit of expanding the business and increasing the number of operational stores across the UK
• Responsible for store manager development, sales growth and project work in line with wider business needs
• Secured growth from four stores to nine in a two year period
• Managed a team of eight controlling a turnover of £11 million across three sales platforms
• Created links with the interior design industry to develop new sales opportunities
• Designed and implemented a commercial business plan which is now used across the entire company
• Became a power recruiter tasked with getting new stores up and running, mentoring and training staff for first six months
• Adopted a trouble-shooter role to assess company profit and loss figures before undertaking staff replacement or retraining • Managed KPIs and monitored performance providing mentoring and motivation to reach targets when required
• Undertook activities to strengthen the brand and develop other stores and their teams such as attended various PR opportunities and appearing in 3 national newspapers showcasing work completed for Dwell products
• Held the role of President for the Princes Square Marketing Committee
• Designed a call script to help staff members overcome typical objectives associated with telephone sales
• Mentored new to intermediate managers on how to get to the next level and compiled a financial document helping team members better understand the budgets and KPI targets
• Assisted in the design of a mystery shop program
The BedpostSales Manager
Nov. 2005 - Mar. 2007East DumbartonshireEstablished in 1987 growing steadily over the years, supplying to customers throughout Central Scotland both contract and retail.
• Managed and controlled the businesses two stores while supporting the opening of a third
• Implemented a sales and marketing strategy, which identified new sales opportunities to the balance sheet
• Worked on operational projects to help streamline logistics and the control of stock management and loss • Kept an up to date knowledge and awareness of competitors and company position in the market place
• Follow up sales activity to uphold and develop client relationships through email, telephone and face to face means • Actively identified new products bringing the business forward in the marketplace
• Sourced products direct by the manufacturer from Italy rather than using a third party importer, adding a 32% increase to the margin (per sales). This particular range became the best-selling product to date.
• Visited trade shows and competitor stores to keep up to date with the marketplace which in turn helped to bring the company forward into the 21st century and opened the business up to a whole new, younger more affluent customer, without effecting the traditional customer base
Scottishjobs.comRecruitment Agent
Dec. 2004 - Nov. 2005
Monster.coNew Business Executive
Jul. 2003 - Dec. 2004Glasgow, United Kingdom
Dixons RetailPC World
Oct. 2000 - Jul. 2003
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