Dell Financial Services, LLCSenior Servicing Representative
Jul. 2009 - Jul. 2011Large Corporate and Public Accounts; Handled all aspects of servicing an assigned set of customers from the Large Corporate and Public
account division, including billing, cash applications, collections, credit, end of lease, fraud, operations,
sales, logistics, and legal requests while providing superior customer service.
Worked on escalated customer requests to resolve the issue and provide education in order to limit
additional problems on their accounts.
Wrote several policy and procedures which were used by all team members in multiple divisions and
segments of the company.
Completed training including social media in business, project management, advanced Excel, OneNote,
Outlook and Sharepoint.
Traveled to the Philippines to train call center employees at Telus International in sales and customer
service processes and procedures, as well as assisted with English language and American culture
training.
Provided daily guidance and support to team members located overseas and communicated any
concerns to management.
Sales Representative for Emerging Business/Mid-Market – Relationship and
Retention Group