MajorelAccount Executive for Booking.com
Mar. 2024 - Jun. 2024LithuaniaNew Partnership Facilitation: Led the registration and onboarding of new accommodation partners, ensuring seamless property integration and full platform functionality for immediate booking capabilities. Proactive Partner Engagement: Actively engaged with prospective and newly onboarded partners, guiding them through the online registration process while providing expert support to ensure successful integration and long-term success. Training & Development: Delivered comprehensive training sessions via phone, equipping new partners with the necessary knowledge and skills to effectively manage the Booking.com extranet, including the management of rates, availability, and other key systems. Strategic Business Growth: Identified and communicated business growth opportunities to partners, leveraging platform insights to drive increased partner performance and optimize their overall value. Customer Service Excellence: Consistently provided exceptional customer service, ensuring all partner interactions were handled with professionalism, efficiency, and a focus on delivering a superior partner experience. Effective Communication: Demonstrated strong communication skills by engaging partners via phone and email, ensuring clear, concise information exchange and fostering long-lasting, productive relationships. Collaborative Teamwork: Actively contributed to team projects and initiatives, collaborating with both local and global teams to drive continuous process improvements and enhance team-wide performance. Outbound Initiatives: Led targeted outbound initiatives, including strategic calls to reduce partner churn, support promotional campaigns, address specific business opportunities, and facilitate the adoption of new products and services (e.g., Booking Suite), contributing to enhanced partner engagement and retention.
