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Work Background
Chief Marketing Officer
Henderson Design GroupChief Marketing Officer
Nov. 2023 - Nov. 2024United KingdomHenderson Design Group Ltd. We are a family run business that has been established since 1993 and have grown to be the biggest independent wallcoverings retailer in the north east. We pride ourselves on designing, curating and developing luxe decor products in-house and offering all major brands for wallpaper and decorating supplies at competitive prices along with great service. Our sales team have a passion for interior design and are happy to help and offer any advice. We design and nurture 3 incredible brands : https://www.ilovewallpaper.co.uk https://lusthome.com https://lucieannabel.com
Ecommerce | Digital | Marketing | Brand | Creative | Growth Consulting + Advisory
CES Brand & Digital Ecommerce | Digital | Marketing | Brand | Creative | Growth Consulting + Advisory
Jul. 2020London, England, United KingdomSignificant projects - Capita / Transformation Guild / Experience Design Lead - Sep 2020 to Feb 2021 Decidable / Co-Founder and Chief Digital & Brand Officer - Current Skills - B2B Marketing strategy > Brand Strategy > Brand Management > Change Management > Content Strategy > Cross-functional Team Leadership & Development > Customer Acquisition > Customer Experience > Customer Relationship Management (CRM) > Data & Analytics > Digital Marketing > Digital Strategy > DTC > E-commerce > Front end development > Google Analytics > International Growth > Management > Online Marketplace > Online merchandising > Organisational Design > Revenue & Profit Growth Social Media
Chief Customer Officer ( Interim )
RadleyChief Customer Officer ( Interim )
Dec. 2019 - Jun. 2020London, United KingdomA fixed term contract progressing the digital strategy. Led a team of 30 responsible for the evolution of brand DNA, increasing customer LTV through data and insights, optimisation of brand and performance marketing and the growth of digital, eCommerce & marketplace channels
Global Marketing & Digital Director
Ted BakerGlobal Marketing & Digital Director
Jul. 2017 - Dec. 2019London, England, United KingdomResponsible for delivering a 5-year strategic plan to drive digital growth internationally. Led a 220+ team located in 5 countries, responsible for CX, online trading, brand partner curation, management & collaboration, digital marketing, brand marketing, data & analytics, customer services, public relations, content studio, creative strategy, agency procurement, front end design ( UX & UI ) content/editorial and digital technology.
Global Marketing, Brand & Ecommerce Director
Ted BakerGlobal Marketing, Brand & Ecommerce Director
Feb. 2003 - Jul. 2017London, United KingdomResponsible for first strategic plan to develop digital + brand growth internationally. Led global team developed from 30 to 156 people located in 3 countries responsible for CX, online trading, brand partner curation, management & collaboration, digital marketing, brand marketing, data & analytics, customer services, public relations, content studio, creative strategy, agency procurement, front end design ( UX & UI ) content/editorial and digital technology.
Head Of Brand Communication
Ted BakerHead Of Brand Communication
Jun. 2000 - Feb. 2003London, United KingdomResponsible for building inaugural global structure for brand communication consisting of 30 ( UK, US and Hong Kong ), marketing ( brand, wholesale and product licensing ), creative and public relations Foundational ecommerce strategy and delivery to £5m ( first 3 platform developments )
Graphic designer then Head of Creative
Ted BakerGraphic designer then Head of Creative
Feb. 1996 - Jun. 2000London, United KingdomDeveloping my understanding of brand development through various level creative roles as Ted Baker began to grow across retail, wholesale and licensing and from domestic to international.

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