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Work Background
Collins AerospaceOrder Administrator Lead
Jul. 2023On-site
Collins AerospaceSr. Contract & Warranty Tech
May. 2022 - Jul. 2023
Sunshine FitnessGeneral Manager
Mar. 2019 - May. 2022Columbus, Georgia, United StatesIn this role, I am accountable to spearhead end-to-end management and execution of all operations with consistency and effectiveness in addition to ensuring the smooth running of facility activities. Deliver world-class customer service and experiences to prospective members and current members. Lead and guide all staff members in achieving all goals and projections for each month.
Highlights of my key accomplishments: ➺ Received an award for the gym with the highest Black Card Memberships in the company for the 2021 year (73%).
➺ Built a strong rapport by delivering excellent customer service, assisting members in a friendly and approachable manner, answering questions, and addressing all questions and complaints.
➺ Quickly resolved all customer issues or complaints by devising optimal solutions.
➺ Certified training manager travelling to multiple states to train new managers.
Federal Aviation AdministrationAir Traffic Control Specialist Trainee
May. 2018 - Sep. 2018Oklahoma City, Oklahoma, United StatesDuring this tenure, I utilized radar, computers, and radios to monitor and direct the movement of aircraft in the air. Administered all activities pertaining to communications by transferring control of aircraft to other air traffic control centers along the route of flight. Conveyed information to pilots such as runway closures, weather updates, airline messages, department of transportation messages, delays, and other critical information.
My standalone achievement: ➺ Articulated instructions to pilots and issues alerts to other facilities and management in case of aircraft emergencies.
Nic & Norman'sFront Of House Manager
Mar. 2017 - May. 2018Senoia, Georgia, United StatesAt this company, I led orientation and training for new employees for the Host position and boosted overall work productivity. Deployed production, productivity, quality, and customer service standards by resolving problems, identifying trends, and maintaining merchandise and inventory. Managed all reservations, floor charts, staffing, and emails for special events and appearances.
My notable contributions: ➺ Led management of 20 servers and bartenders on day-to-day operations, while organizing meetings to promote efficiency and responsibility to all front of house staff.
➺ Fostered strong relationships with customers and tourists; managed, sold, and shipped merchandise over phone and internet to customers all around the world.
➺ Implemented policies and procedures, formulated and completed action plans, and determined system improvements and steered change.
➺ Informed staff on job expectations; strategized, monitored, and reviewed job contributions to ensure achievement of set objectives.
KrogerCustomer Service Representative
May. 2015 - Mar. 2017Griffin, Georgia, United StatesI led the customer care desk operations responsible for bill payment, check to cash, redeeming and selling lottery tickets, and sending/receiving Western Union payments. Addressed and routed all calls for the store, set up loyalty accounts, and resolved problems for returning loyalty cardholders. Facilitated customers in finding products or directing them to the correct department.
Key successes: ➺ Oversaw 20+ cashiers and courtesy clerks, developed schedules for breaks and cart collection, aided customers in checkout lines to improve efficiency, and managed the transfer of thousands of dollars through the Western Union system.
➺ Boosted customer satisfaction by guiding customers on saving techniques and guiding on transition from paper coupons to electronic coupons.
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