Nic & Norman'sFront Of House Manager
Mar. 2017 - May. 2018Senoia, Georgia, United StatesAt this company, I led orientation and training for new employees for the Host position and boosted overall work productivity. Deployed production, productivity, quality, and customer service standards by resolving problems, identifying trends, and maintaining merchandise and inventory. Managed all reservations, floor charts, staffing, and emails for special events and appearances.
My notable contributions: ➺ Led management of 20 servers and bartenders on day-to-day operations, while organizing meetings to promote efficiency and responsibility to all front of house staff.
➺ Fostered strong relationships with customers and tourists; managed, sold, and shipped merchandise over phone and internet to customers all around the world.
➺ Implemented policies and procedures, formulated and completed action plans, and determined system improvements and steered change.
➺ Informed staff on job expectations; strategized, monitored, and reviewed job contributions to ensure achievement of set objectives.