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Work Background
Duval County Public SchoolsProject Controls Manager
Feb. 2025United States, JacksonvilleOversee financial controls and reporting for a $2.9 billion school construction program funded by a voter-approved ½¢ sales-tax; partner with board officials, City Council, and taxpayers to ensure transparency and compliance.
● WBS Reconciliation & Reporting Tools: Architected a custom HTML-based WBS Reconciliation tool to automate variance analysis (budget vs. forecast vs. actual) between SAP Finance and Kahua PMIS, enabling real-time visibility across all projects; Developed a macro-driven Excel workbook that generates dynamic pivot tables and formatted variance reports for the Finance Director and School Board, significantly reducing manual report preparation time.
● Stage-Gate Process & Approval Readiness: Defined key Stage-Gate deliverables and designed an Approval Readiness checklist to standardize phase-gate reviews for Construction Project Managers, ensuring consistent criteria and reducing approval cycle times.
● SAP Integration & Vendor Compliance: Leveraged SAP S/4HANA financial interfaces to drive end-to-end budget reconciliation and vendor compliance tracking across $2.9 billion in capital projects, enhancing fiscal accountability and reporting accuracy.
● Dashboards & Data Visualization: Built and maintained interactive Power BI and SharePoint dashboards (Power Query-backed) to surface key financial-health metrics—order-to-payment cycle times, spend vs. plan variance, vendor performance—empowering stakeholders to make data-driven decisions.
● Governance & Strategic Guidance: Designed SOPs based on a hybrid PMO governance framework for civil-service and construction operations; facilitated regular consultative sessions with Project Managers and the Executive Program Director to optimize resource allocation, enforce SOX controls, and mitigate GRC risks.
● Change Management & Training: Created a centralized SharePoint resource center to onboard staff on Kahua PMIS, SAP, and advanced Microsoft 365 tools—authoring user guides and delivering live training sessions to boost system adoption and productivity
Ryder System, Inc.Senior Manager, IT Portfolios | IT Service Delivery Manager
Sep. 2022 - Oct. 2024Responsible for overall administration and performance of all IT projects within TechOps, Enterprise Technical Services, InfoSec and Supply Chain Services; Accountable for portfolio spend against approved Capital budget; IT Staffing of Project Managers, Coordinators, and Analysts; Train necessary processes, standards, tools, and provide guidance needed to effectively manage projects; calibration of overall project resource allocation to ensure adequate capacity and successful project team alignment.
ADTIT Business Relationship Manager
Feb. 2022 - Jan. 2023• Collaborate with Operations to define objectives and key results; ensure OKRs align with the overall corporate objectives that drive value and growth to the organization
• Perform Cost Benefit Analysis (CBA) and identify Return on Investment (ROI) to assess business value and prioritization for IT engagement
• Provide technical guidance to Operations, including suggesting alternatives to IT engagement that mitigate non-value-added development while meeting business objectives
• Representative liaison between Operations and internal IT development, release management, SAFe, and Executive Leadership teams to strategize solutions and negotiate critical deliverables that enhance customer experience, generate future revenue, and drive cost savings
ADTRelease Manager
Aug. 2021 - Jan. 2023Florida, United States• Managing and coordinating all phases of the SDLC, including ensuring business requirements gathering, technical design specifications, application development, development demos, quality and UAT testing, environment staging, and production deployment are all completed according to the established delivery schedule
•Aligning SAFe iterative Sprints and waterfall release management cycles to ensure overall production deployment with minimal defect and/or negative Operations impact
ADTIT Project Manager
Feb. 2019 - Aug. 2021Jacksonville, Florida, United StatesUse of consistent baselining and resource leveling to ensure projects are on task for completion within the stated timeframe with a less than 10% variance to budget; Incorporating basic Agile Scrum practices by hosting daily Stand-up calls with the BA, DEV and QA teams; Providing total project alignment between Business and IT Stakeholders by hosting weekly temperature check discussions to monitor progress. Monitoring project milestones and completing required project tollgates to provide an accurate snapshot to the Audit and PMO Governance teams.
ADTIT Specialist
Jan. 2015 - Jan. 2019Jacksonville, Florida, United StatesTrouble-shoot to provide root cause analysis on production application systems impacting ADT NSC SalesCenter and Field Sales lines of business; Providing Cost Benefit Analysis for System enhancements and upgrade requests; Gathering system requirements and producing business workflow and system diagrams to be used in architectural solutioning; Leading daily scrum stand-ups to monitor iterative sprint cycles
ADTSenior Business System Analyst
Apr. 2011 - Dec. 2015Jacksonville, Florida, United StatesHosted ongoing meetings with various business stakeholders across multiple departments in an effort to synchronize and gather detailed business, functional and non-functional requirements and User Stories for system enhancement. Documenting business processes and standard operating procedures; Drafting Current-State, Future-State, and SIPOC diagrams to be used in solutioning and development. Working with the business partners to create User Acceptance Test criteria and mapping to detailed business requirements; Managing UAT defects with the Development teams to appropriate resolution. Created traceability matrices aligning the stated requirement to the executed QA and UAT test cases and solution design details to ensure complete product delivery.
Merrill LynchSenior Business Analyst
Oct. 2010 - Mar. 2011Jacksonville, Florida, United States• Responsible for work stream development and documenting business requirements consisting of mapping, workflow diagrams, and schematic presentations.
• Created and maintained a traceability matrix to show cross-work stream dependencies and requirements
• Developed and maintained regression test data and test cases using HP Quality Center and ClearQuest
Avmed Health PlanSoftware Configuration Engineer
Aug. 2009 - Aug. 2010Gainesville, Florida, United States• Responsible for the development cycle consisting of researching, mapping, workflow diagram, documentation, and schematic presentations to articulate new processes or process enhancements
• Perform gap analysis and identify/develop process improvements to increase operational efficiency
• Create design specifications according to the business requirements, effectively maximizing clinical integration and automation technology.
• Develop and maintain a system of checks and balances to assure that the underlying data is consistent and accurate and provides value across the functional areas of the organization.
• Develop mapping for system imports and exports.
• Configuration of assessments, workflows, triggers, record templates and business rules using moderate to complex PowerBuilder / SQL statements
• Adhere to Change Control Procedures
• Develop test data and lead User Acceptance Testing
• Provide interactive support and training for non-technical end users
Parriscope Entertainment, IncChief Operating Financial Officer
Nov. 2007 - Apr. 2022Florida, United States• Oversaw operations for an independent music enterprise, ensuring seamless integration and efficiency across multiple business units
• Managed financial operations, including budget management, tax submissions, and revenue optimization to drive profitability
* Served as executive producer and project manager for two indie labels, managing resource and capital delivery of music projects from 2007 to 2022
• Spearheaded artist booking and tour management, securing performance slots at major jazz festivals and venues
Citizens Property Insurance CorporationSix Sigma Black Belt
May. 2007 - Aug. 2009Jacksonville, Florida, United States• Completed two Black Belt projects using DMAIC principles of Six Sigma and tollgate approvals to determine best practices aligning with the corporate vision, saving the organization in access of $5M per project. • Created and monitored operational policies and procedures (SOPs) based on efficiency and time studies
• Use of Pareto analysis, prioritization matrix, histograms and scatter diagrams to track improvement within Operations
• Implemented and chaired Operational Advisory Committee as the governing body between Contact Center and Quality Assurance
• Created Operations Strategic Plan for VP and Exec. VP of Operations for FY 2008
• Draft workflow diagrams and process maps using Visio and iGrafx software
• Facilitated state-wide training on leadership and development principles for supervisors, team leads, quality analysts, and business analysts using Zenger Miller
• Created training program for Business Unit leaders on process mapping fundamentals
Craig Insurance ServicesTransactional Business Analyst
May. 2005 - May. 2007Jacksonville, Florida, United StatesResponsible for identifying trends in subrogation and litigation collections; Drafted Standard Operating Procedures and Process Improvement Techniques based on data to be used by Subrogation Analysts to minimize cycle time on settlement
First Coast Service Options, Inc.Team Lead Manager
Dec. 2003 - May. 2005Jacksonville, Florida, United States- Senior Team Lead managing a team of 20 inbound call center reps for Medicare Part D
- Performed weekly training on updates from CMS and Florida Blue
- Conducted Call Monitoring and Quality Review for customer service representatives
- Provided feedback on performance and established action plans for success
- Escalated HR and Attendance issues with recommendations for resolution to Service Manager
Florida BlueSubrogation Analyst
Dec. 2000 - Dec. 2003Jacksonville, Florida, United States- Following State of Florida guidelines to determine the primary insurer / payor for Florida Blue insureds when injuries sustained were a result of an accident or an outside party.
- Primarily focused on recovery and collection efforts from Auto and Homeowner insurance policies up to polity limits
- Restricted payment of Florida Blue claims when another party had liability
- Provided professional recommendations to proceed with litigation based on research and analysis
Florida BlueClaims Adjuster
Feb. 1998 - Dec. 2000Jacksonville, Florida, United States- Reviewed incoming claims from Doctors (HCFA-1500) and Hospitals (UB-92) against insured's policy benefits
- Paid or denied claims according to established BCBSFL guidelines
- Issued detailed explanation of benefits to providers
- Performed claims audit to ensure proper claims handling
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