Kristen Damas

Training Manager Operations @Teleperformance Malaysia

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Kristen Damas is the Training Manager Operations at Teleperformance Malaysia, where she leads a dynamic team to enhance employee performance through innovative training solutions. With over 8 years of experience in the customer service industry, Kristen excels in developing tailored programs that drive operational excellence. Her passion for continuous learning and improvement has significantly contributed to the company's success in the region. Outside of work, Kristen enjoys hiking and exploring diverse cultures.

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Work Background

Training Manager Operations

TeleperformanceTraining Manager Operations

Dec. 2021Oversees operations training management and leadership for multiple Emerging Market programs of different industries both in CX and Sales in Teleperformance Malaysia and Thailand.

Sr. Learning and Development Leader

TDCXSr. Learning and Development Leader

Dec. 2018 - Dec. 2021Kuala Lumpur, Malaysia

Managing Director

The English Learning HubManaging Director

Jul. 2017 - Dec. 2018- Business owner and overseer of the online academy’s operations - Responsible for marketing and advertising campaigns for the company - Content creator and educator

Knowledge Manager and Training Lead

WebhelpKnowledge Manager and Training Lead

Apr. 2015 - May. 2017Kuala Lumpur, Malaysia- Knowledge Manager, Learning Partner and Quality analyst for Google AdWords content operations - Responsible for training and development, policy updates, quality assurance on ads review for the APAC region - Mentors market training POCs - Responsible for quality calibrations and alignment for all markets - Conducts quality reviews, RCAs and deep dives for continuous improvement

Technical Consultant

EmerioTechnical Consultant

Sep. 2013 - Mar. 2015Cyberjaya, Malaysia

Coach and Trainer

InterGlobe TechnologiesCoach and Trainer

Aug. 2010 - Sep. 2013Taguig, Philippines

Content Writer / Academic Writer

VOIM EnglishContent Writer / Academic Writer

Jan. 2009 - Apr. 2010Pasig City

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