Training Manager Operations@Teleperformance Malaysia
Verified
Kristen Damas is the Training Manager Operations at Teleperformance Malaysia, where she leads a dynamic team to enhance employee performance through innovative training solutions. With over 8 years of experience in the customer service industry, Kristen excels in developing tailored programs that drive operational excellence. Her passion for continuous learning and improvement has significantly contributed to the company's success in the region. Outside of work, Kristen enjoys hiking and exploring diverse cultures.More...
Emanuele Cerroni
Digital Transformation Consultant@Caltrop.com
Verified
Emanuele Cerroni is a seasoned Digital Transformation Consultant at Caltrop.com, where he provides strategic guidance to clients on leveraging digital technologies to enhance business operations. His areas of expertise include digital strategy development, process automation, data analysis, and project management. Emanuele combines his deep understanding of the digital landscape with a strong business acumen to help organizations navigate their digital transformation journey successfully. His contributions have significantly improved operational efficiency, customer engagement, and revenue growth for various clients. Emanuele continues to stay abreast of the latest digital trends to ensure the delivery of innovative and effective solutions.More...
Gloria Perez
Senior ops manager@Full Potential Solutions
Verified
As a senior Operations Manager, I leverage my risk control expertise and problem-solving skills to ensure the quality and efficiency of our services. With over 11 years of experience in managing operations and leading teams in the industry, I consistently deliver results that exceed expectations.
Driven by a passion for international affairs and critical thinking, I am dedicated to fostering development and creating successful teams. I firmly believe that setting clear expectations is the foundation for effective communication and follow-up processes. By establishing transparent guidelines and objectives, I enable team members to align their efforts and work towards shared goals.
By promoting a culture of responsibility and ownership, I empower individuals to take ownership of their tasks and deliverables. Through regular check-ins and performance evaluations, I ensure that everyone is on track and provide support where needed, fostering a sense of accountability throughout the team.
With excellent communication and interpersonal skills, I excel in collaborating with diverse stakeholders to achieve our shared goals. I work well under pressure, adapting to changing circumstances while maintaining open lines of communication. By fostering a culture of transparency and trust, I facilitate effective collaboration and problem-solving, ensuring that everyone is aligned and working towards the same objectives.
By combining my strategic mindset with a focus on clear expectations, communication, follow-up processes, and accountability, I have successfully implemented initiatives that drive operational excellence and optimize resource allocation. I am committed to continuous improvement, constantly seeking innovative solutions to enhance processes and drive sustainable growth.More...