IBMAssociate Partner, Delivery Project Executive
Jan. 2012 - May. 2013Indianapolis, Indiana Area, DelawareFrom January 2012, I have been a Delivery Project Executive responsible for SAP Managed Service to a large Pharma/Life Sciences Customer. My teams are supporting the global corporate template though the efforts of over 230 worldwide resources. Scope of this $20MM+ effort included support of Supply Chain, HR, Finance, as well as BASIS, Security, BW, BI, and ABAP areas. My teams were responsible for resolving over 2500 Incident/Problem/Change tickets monthly, governed under stringent Service Level metrics. The teams maintained satisfactory end user client satisfaction evaluations.