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Work Background
The Home DepotRetail Sales Associate
Feb. 2021United StatesRetail sales associate specializing in Plumbing and Electrical departments.
IBMAssociate Partner - Global Project Executive
Apr. 2019 - Apr. 2020Greater Saginaw-Midland-Bay City AreaI provided the sole on-site IBM contact point for a major Industrial Sector Chemical Industry client engaged in a global divestiture. In this role I provided domestic coverage for all meetings held at the client's headquarters during the day, and maintained well coordinated contact with the Project Leaders located in Spain. I also was responsible for providing project status and updates weekly to joint project status meeting attendees. I was also charged with taking feedback and updated requests to IBM leadership. Because of economic pressures, the client chose to end contracts for my time with IBM and several others employed by other providers on March 22. As might be noted, this was approximately 9 days after the Pandemic shutdown. From March 13 on, I worked remotely to assist.
IBMAssociate Partner - Project Executive
Oct. 2018 - Mar. 2019Scottsdale, Arizona, United StatesI was responsible to address a troubled project within the Financial Services Sector for a Banking Industry client. Several undocumented scope changes had caused financial and staff issues, resulting in client satisfaction deterioration. During my short 6 months, I worked with the 60 FTEs assigned to the engagement, and with the client stakeholders to improve delivery, correct the scope issues and to improve the overall satisfaction condition. Upon my exit, several scope areas were resolved, major issues were escalated within IBM to senior account leadership. Financial situations were improving and client satisfaction was showing measurable improvements.
IBMAssociate Partner - Project Executive
May. 2016 - Oct. 2018Atlanta, Georgia, United StatesThis assignment was to a Travel and Transportation Industry client headquartered in Atlanta, Georgia. Primary responsibility was to play a principle role in contract negotiation, contract document creation, coordination of overall transition of engagement from client staff to IBM staff, and ongoing, day-to day management of applications support and enhancement delivery. The engagement had a TCV of approximately $13MM annually, supplied by approximately 100 FTE's. I provided monthly updates on Service Level attainment and met with the client's stakeholders to discuss IBM's progress on improvements and new opportunities.
IBMAssociate Partner - Project Executive
May. 2013 - May. 2016Secaucus, New Jersey, United StatesA new engagement for the Distribution Sector, Retail Industry client who had implemented a very complex SAP solution. IBM contracted to provide on-going support of the SAP solution. My role was to help negotiate terms, create contract documents, manage transition, staff team and manage day to day operations. Engagement had a TCV of $32MM over 3 years, being supported by over 60 FTEs located in both Secaucus and Hyderabad, India.
IBMAssociate Partner, Delivery Project Executive
Jan. 2012 - May. 2013Indianapolis, Indiana Area, DelawareFrom January 2012, I have been a Delivery Project Executive responsible for SAP Managed Service to a large Pharma/Life Sciences Customer. My teams are supporting the global corporate template though the efforts of over 230 worldwide resources. Scope of this $20MM+ effort included support of Supply Chain, HR, Finance, as well as BASIS, Security, BW, BI, and ABAP areas. My teams were responsible for resolving over 2500 Incident/Problem/Change tickets monthly, governed under stringent Service Level metrics. The teams maintained satisfactory end user client satisfaction evaluations.
IBMAssociate Partner and Project Executive
Nov. 2009 - Jan. 2012Houston, Texas AreaAmericas Project Executive for a large Oil and Gas Client. I had responsibility for Delivery of SAP support services handled by over 200 global FTE's, with P&L accountability of this $30MM annual effort. Delivery success was based on consistent performance against numerous penalty bearing Service Level metrics. During my tenure, we suffered no loss of revenue due to Service Level misses.
IBMDelivery Project Executive
Jan. 2006 - Nov. 2009Syracuse, New York AreaI was responsible for SAP Managed Services contract for a mid-sized life sciences manufacturing client with a TCV of approximately $18MM over 5 years. There were approximately 40 FTE's providing support to Finance, HR, Manufacturing, BW, Security, and project support in a tightly integrated team environment. All work was governed by aggressive service levels, for which we experienced few penalties early in the 3.5 years I managed this team.
IBM Global Services at Panasonic North AmericaDelivery Project Executive
Jan. 2004 - Jan. 2005I have over 15 years of experience directing managed Shared Service Delivery to a number of clients. Values of engagements have ranged from $3MM to over $50MM annually. Current assignments are valuded at over $50MM with delivery teams in excess of 200 FTE's.
Computer Sciences CorporationServices Delivery Manager
Apr. 1997 - Dec. 1998Responsible for Global SAP Technical and Functional Support for all business Sectors for DuPont.
American Bowling CongressJuridictional Director
May. 1992 - Apr. 2003Jurisditional Director representing the State of Delaware on the National Board of Directors. I served on several committees, including: Rules, Finance, Goverance, Site Selection
DuPontSupervisor
Jan. 1976 - Jan. 1997During my time with DuPont, I worked with the Engineering Business Applications Team. I managed Database Analysts, Systems Engineers, Help Desk Support, Network Analysts and ADABAS Support Programmers.
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