I am an internationally experienced management consultant, with 30 years experience of IT-driven change. I have worked with start-ups through to the largest global organisations in Automotive, Consumer Products, Financial Services, Healthcare, Higher Education, Life Sciences, Oil & Gas, Manufacturing & Distribution, Media, Retail, Telecoms, and Engineering.
I was a Director at Differentis for 15 years, playing a key role in leading the business, and lead the Strategy, Advisory, Data, AI and Architecture teams.
I understand the key business challenges, technologies and solutions required to create advanced B2B and B2C solutions and how to help complex organisations implement them to include their suppliers and customers.
I focus on creating practical strategies and operating models – embedding new ideas into the business so that people, business processes and systems form high-performance, adaptable teams which can succeed.More...
Ward Novak
Senior Consultant
Verified
Ward Novak is a Senior Consultant with over three decades of experience in strategic business development, outsourcing, packaged systems support and process optimization. Known for his innovative approach and keen analytical skills, he has successfully led numerous projects across diverse industries, driving efficiency and growth. Ward was a credentialed project manager an holds a B.S. in Mathematics. Ward is passionate about mentoring emerging leaders in the outsourcing, service management and consultancy fields. In his free time, he enjoys travel and camping.More...
Philip Beesley
Head of Service Management@Boeing
Verified
Philip Beesley, as Head of Service Management at Boeing, is a resilient and analytical service management leader with extensive experience driving digital transformation and enhancing IT service management and operations.
Proven ability to drive operational excellence by leading service management transformation initiatives and implementing ITSM tools like ServiceNow. Skilled at aligning service delivery with business objectives through data-driven decision-making and innovative automation initiatives. Adept at fostering collaborative relationships with stakeholders while building and mentoring high-performance teams to maintain service excellence. Committed to delivering exceptional results through a blend of critical thinking, empathetic leadership, and direct communication style.
Areas of Expertise
• Strategic Service Leadership
• IT Service Management
• Service Level Management
• Digital Transformation
• Process Optimisation
• Agile & Scrum Methodologies
• Infrastructure Management
• ITIL Versions 2,3 & 4
• ISO20000-1 Implementation
Accomplishments
• Transformed service management operations at Boeing Defence UK by leading major implementations, including the ServiceNow platform, to support innovative business engagements, and enhance operational efficiency.
• Pioneered enterprise-wide automation and systems integration initiatives that delivered substantial cost savings while improving operational efficiency across the organisation.
• Facilitated seamless client onboarding processes at SCC, consistently exceeding customer satisfaction benchmarks and establishing new standards for service excellence.
• Led Welsh Water's transformation by successfully insourcing critical IT functions and maintaining 100% achievement of priority service targets, elevating service delivery performance metrics.
• Demonstrated excellence in quality management by leading two organisations (Serco and Boeing Defence UK) to achieve ISO 20000 certification, validating best-in-class service management practices.More...
Steve Hansen
IT Consultant/Project Manager
Verified
I am a highly skilled senior technology executive with a significant 40-year track record of technology leadership, project/program management, delivery management, technology strategy development, enterprise architecture, and consulting across banking and finance, government, telecommunications, education and utilities (energy) sectors.
With extensive consulting experience, I enjoy synergising complex technology concepts and strategy for all levels of a business, adroitly bridging the gap between business and technology, influencing outcomes, and enabling business stakeholders to maximise their technology investments utilising enterprise architecture frameworks and strategy development methodologies.More...
Shane Selterre
Senior Data Analyst@Bytecode IO
Verified
Shane Selterre is a seasoned professional, currently leading as a Senior Data Analyst at Bytecode IO. With a robust background in computer science and statistics, he has amassed extensive experience in data analysis, modeling, and visualization. Shane began his career as a Custom Software Developer before transition into the Analytics space. At Bytecode IO, he is tasked with driving strategic data-related decisions and implementing data analytics tools to enhance operational efficiency for clients across all sectors. Shane's expertise in converting raw data into useful information makes him a valuable asset to any team. He is a critical thinker with a passion for problem-solving and a constant drive to uncover insights from complex data sets.More...
Frank Duncan
Data Architect@Data Dude LLC
Verified
Frank Duncan is a seasoned Data Architect at Data Dude LLC. With nearly 3 decades of experience in the field of data architecture, Frank has a robust background in designing, creating, and managing large and complex data models. Prior to his role at Data Dude LLC, Frank held senior positions at several renowned companies, across several industries, where he led various data-related projects and teams. His expertise includes database design, data warehousing, data analysis, data governance, data strategy and data de-identification. Frank holds a Master's degree in Computer Science and is continually engaged in upgrading his skills to stay abreast with the latest trends in data architecture.More...
As a Technical Writer/Engineer for RDSDT, I have been writing operations and maintenance manuals for marine vessel shipyards throughout the Southeast. I also provide part-time consulting services to small businesses. Services provided include website design and management, computer training, and technical writing.
In my former jobs, I have been working in the field of data warehousing and large-scale enterprise business intelligence for over 25 years. My recent position required me to lead project teams across different organizations in a virtual environment.
I have also been an adjunct instructor for the University of West Florida (UWF), teaching an undergraduate Database Administration course for 6 years. This course was fully online.More...
Michael Curran
DevOps Engineer@N/A
Verified
Experienced DevOps Engineer with a strong background in automation, cloud technologies, and application management. Skilled in creating custom Ansible modules or AWS SSM Documents, roles, and Python scripts for efficient system management. Proven expertise in deploying and managing applications using minikube/k3s, kubernetes, AWS EKS/ECS and AWX. Passionate about optimizing workflows and enhancing system reliability.More...
Vivian Vásquez
Motion Graphics / Digital Design / Animation@VIVA Visual
Verified
Boost your business by increasing its exposure through dynamic content.More...
Miguel Iturrate
Senior Manager@Unamente
Verified
Value Engineering, Business Results Orchestrator, Industrial & Mechanical EngineerMore...