Nestlé Nespresso SA HQ Associate Product Manager
Jun. 2020 - Dec. 2020Barcelona, Catalonia, SpainTook on the product design of a Nespresso Boutique events platform and created executive-level technical training materials for worldwide teams to drive digital adoption during the 2020 pandemic. - Directed the re-design of a $200K B2C event management product enabling a seamless transition to digital coffee workshops during the pandemic, servicing users in 536 cities across 76 countries, achieving a 75% digital adoption rate among in-person workshop attendees. - Led a cross-functional team of 6 in front-end development, product management, marketing, and business analytics to define product requirements (PRD), author 70+ user stories with acceptance criteria and high-fidelity prototypes that are aligned with strategic business objectives, resulting in the successful implementation and launch of a global component repository utilized by 90 Nespresso front-end teams in 26 countries. - Developed instructional collateral including video tutorials and written guides to facilitate change management and training for 300+ global internal users, increasing the utilization of the internal component library by 90% and reducing support calls by 52%. - Managed product backlog on JIRA and communicated project status and milestones, resulting in on-time delivery of product releases; implemented A/B testing and data analysis on product metrics to optimize product features and user experience.