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Work Background
RedCloud
VP of Growth
Feb. 2024
- Lead the global retailers' growth strategy - Management of the Field and Ops' structures - KPIs: TTV, Product Adoption and Conversion
BR Angels
Associate Member
Oct. 2023 - Feb. 2025
- Evaluate potential businesses' growth - Support internal round of investiments
RedCloud
General Manager Brazil
Sep. 2023 - Feb. 2024
- Set local strategies to scale market's growth - Lead Sales, Growth, Product and Marketing - KPIs: Activation, TTV and Branding
RedCloud
VP Brazil Sales and Partnerships Services
Mar. 2023 - Aug. 2023
- Foundation of RedCloud's vision in BR - Expansion of key areas like Ops and Sales - KPIs: Contracts' activation and users' growth
PayPal
Head of SMB Brazil & rLatAm
Sep. 2022 - Mar. 2023
- Management and expansion of partnerships - Acativation and deprecation of solutions - KPIs: Activation, Adoption, Revenue
Meta
Strategic Partner Experience Lead
Sep. 2021 - Aug. 2022
- Design, implementation and scale of partnerships' support - Expansion of global key outsourced operations - KPIs: Overall NPS, Budget Mgmt., Adoption
Meta
Operations Manager
Mar. 2016 - Aug. 2021
- Implement and develop services' and sales' programs based on customers' segmentation - Management of outsourced operations across LatAm and North America - KPIs: Overall NPS, Productivity, Efficiency and Product Adoption
Meta
SMB Customer Services Manager LatAm
Jan. 2015 - Feb. 2016
- Launch of the Portuguese and Spanish outsourced Services' operations - L&D of over +40 HCs - KPIs: Capacity mgmt., Overal NPS and Productivity
Meta
SMB Client Services - University Program
Jan. 2014 - Dec. 2014
Odebrecht
Financial Planning - University Program
Jan. 2013 - Dec. 2013
NestlΓ© Nespresso SA
Business Development & Procurement - University Program
Aug. 2012 - Jan. 2013
Mercedes-Benz do Brasil Ltda.
Human Resources - University Program
Jan. 2011 - Aug. 2012
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