Henrique Celentano

VP Growth, Sales and Partnerships @Redcloud Technologies

BrazilCall CenterC-level ExecutiveCEOCustomer ServiceCOO

With over 10 years of experience in Sales, Services, and Partnership Management, I am a results-driven and motivated professional who strives to achieve excellence in all aspects of my work. I am currently the Global VP of Growth at RedCloud, the intelligent open commerce platform that enables businesses to create, manage, and optimize their online presence and performance. At RedCloud, I have led the team to achieve remarkable growth and operational excellence, increasing revenue by three times month-over-month, growing closed deals by 750%, improving onboarding SLA by 60%, and reorganizing sales structure to align with business needs and people's strengths. I have also developed and implemented KPIs for LatAm, which earned me an award for bringing operational excellence and enhancing customer experience. I have a strong background in marketing and business strategy, which helps me to develop genuine connections and feel comfortable and optimistic in a competitive and ambiguous environment. I am also an Associate Member at BR Angels, where I support and invest in innovative and scalable startups.

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Work Background

VP of Growth

RedCloudVP of Growth

Feb. 2024- Lead the global retailers' growth strategy - Management of the Field and Ops' structures - KPIs: TTV, Product Adoption and Conversion

Associate Member

BR AngelsAssociate Member

Oct. 2023 - Feb. 2025- Evaluate potential businesses' growth - Support internal round of investiments

General Manager Brazil

RedCloudGeneral Manager Brazil

Sep. 2023 - Feb. 2024- Set local strategies to scale market's growth - Lead Sales, Growth, Product and Marketing - KPIs: Activation, TTV and Branding

VP Brazil Sales and Partnerships Services

RedCloudVP Brazil Sales and Partnerships Services

Mar. 2023 - Aug. 2023- Foundation of RedCloud's vision in BR - Expansion of key areas like Ops and Sales - KPIs: Contracts' activation and users' growth

Head of SMB Brazil & rLatAm

PayPalHead of SMB Brazil & rLatAm

Sep. 2022 - Mar. 2023- Management and expansion of partnerships - Acativation and deprecation of solutions - KPIs: Activation, Adoption, Revenue

Strategic Partner Experience Lead

MetaStrategic Partner Experience Lead

Sep. 2021 - Aug. 2022- Design, implementation and scale of partnerships' support - Expansion of global key outsourced operations - KPIs: Overall NPS, Budget Mgmt., Adoption

Operations Manager

MetaOperations Manager

Mar. 2016 - Aug. 2021- Implement and develop services' and sales' programs based on customers' segmentation - Management of outsourced operations across LatAm and North America - KPIs: Overall NPS, Productivity, Efficiency and Product Adoption

SMB Customer Services Manager LatAm

MetaSMB Customer Services Manager LatAm

Jan. 2015 - Feb. 2016- Launch of the Portuguese and Spanish outsourced Services' operations - L&D of over +40 HCs - KPIs: Capacity mgmt., Overal NPS and Productivity

SMB Client Services - University Program

MetaSMB Client Services - University Program

Jan. 2014 - Dec. 2014

Financial Planning - University Program

OdebrechtFinancial Planning - University Program

Jan. 2013 - Dec. 2013

Business Development & Procurement - University Program

Nestlé Nespresso SABusiness Development & Procurement - University Program

Aug. 2012 - Jan. 2013

Human Resources - University Program

Mercedes-Benz do Brasil Ltda.Human Resources - University Program

Jan. 2011 - Aug. 2012

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