MicrosoftTraining Development Manager, Mobile Devices- NAM Sales Capability
Apr. 2014 - Nov. 2016Dallas/Fort Worth AreaVia MarketSource
Subject matter expert, training and content creation and strategy for Microsoft Mobile Devices, formerly Nokia Devices & Services group in North America. Deep involvement in account management and training life-cycle, including needs assessment, training strategy, content creation, training preparation, delivery (in-person and virtual via Adobe Connect), assessment, and follow-up. *Earned "Best-in-class" designation and high marks for sales capability training programs with AT&T, Cricket, TechData, and MetroPCS in a regular cadence through ILT, virtual (Adobe Connect/WebEx) and LMS delivery
*New Hire Orientation & ongoing training process for over 100 field sales force: content creation, facilitation, and maintenance
*Utilized SurveyMonkey to measure consistent ratings for programs and delivery of 9.5+ in a 0-10 scale; and consistent 85%+ average retention scores from participants which led to sales lift of 25-40% for involved stores
*Created videos, user guides, and training programs for a new Field Force BattleKit initiative that tripled hardware sales through more effective in-store demonstrations