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Work Background
Ironclad EpoxyCo-Owner, Founder
Feb. 2024Austin, Texas Metropolitan Area• Manage and facilitate daily operations of all things business related • Created sales process that has proven results from top of funnel to finish line • Developed and manage the Ironclad website using a ‘no-code’ solution with some HTML widgets that I have developed and deployed. • Secure partnerships with two major remodeling companies
EdlinkCustomer Success Manager
Jan. 2023 - Feb. 2024Austin, Texas, United States• 160%+ Growth in Annual Recurring Revenue • 100% Customer Retention Rate with 0% churn • Created and hosted annual business reviews for all clients with over 6 months of tenure • Developed product roadmaps and facilitated Edlink’s implementation from start to finish while meeting clients’ and their engineering teams’ timelines • Provided Tier 1 & 2 API support while meeting SLA’s and demonstrating expertise within Edlink’s platform • Communicated Edlink’s platform on a technical level to client engineering teams of all sizes • Managed portfolio of 30+ clients
QualiCustomer Success Manager, Enterprise
Mar. 2022 - Jan. 2023• Drive maximum value for our customer’s that are using Quali’s platform, CloudShell
• Build and maintain relationships across multiple levels with current accounts that have revenues of all sizes to ensure renewal and execute with less than 10% churn
• Manage various forms of communication between services, product and pr-sales to maximize product adoption, growth opportunities and secure client retention
• Partner with account executive to form plans for adoption to increase overall ARR
• Host plans for customers to upgrade upon Quali’s latest platform release, making sure all customers are on a supported version of CloudShell
QualiBusiness Development, Field and Inside Sales
Jan. 2022 - Apr. 2022• Lone SDR Q1, driving all MQL's to pipeline generation.
• Q1 & Q2 SDR MVP
• Assisted with interviewing & hiring Austin SDR team.
• Coordinate meetings for next steps with AE's & SE's.
• High outbound volume
Q2Enterprise Application Support
Aug. 2020 - Dec. 2021Austin, Texas Metropolitan Area• Provide extensive support for high impact, multi-user issues in a timely and effective
manner
• Perform production database inserts, updates and deletes to fit customer’s needs
• Adjust Bridge and .cs files to pull data from financial institution’s core to display in real-time
• Update FI UI’s using proprietary tools for real-time data updates
• Analyzing and reverse engineering backend C# code for troubleshooting
• Technologies: Salesforce, Python, Microsoft SQL Server, C# and HTML
• Corporate record breaking case team promotion
• Team quarterly employee recognition within six months of tenure
Prelude DynamicsBusiness Development
Feb. 2019 - Aug. 2020Austin, Texas Area• Work directly with the COO to continuously develop and implement a B2B sales process with rapid, proven results while working with international businesses of all sizes
• Generate lead lists for outbound prospecting
• Create Sequences and messaging in Outreach for drip/nurture campaigns
• Demonstrate VISION with custom built eCRF’s created from provided protocol synopsis
• Executed database design for on-time study deploy and onboarding
• Salesforce process created and implemented
• WordPress website updates including: blog postings, landing pages and overhauls
Prelude DynamicsSoftware Engineer Internship
May. 2018 - Aug. 2018Austin, Texas AreaParticipated in daily scrum meetings with Prelude’s team of software developers Developed AI within VISION that notifies clinical trial coordinators when data entry points need attention due to monitors exceeding a change threshold Handled bug fixes with the use of Maven plug-ins on live and developing studies
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