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Work Background
Self-employedConsultant
May. 2025Dublin, County Dublin, Ireland• Providing freelance project management, project governance & strategy consultancy services • Led OMC (Owners Management Committee) as Chairperson in financial matters and agent transition project. • Managed personal house refurbishment project, overseeing planning, design, scope & budget tracking.
EOS IT SolutionsProgram Manager
Sep. 2024 - Apr. 2025Dublin, County Dublin, Ireland• Coordinate release management on JIRA platform for efficient project tracking and collaboration. • Led business transformation by evaluating ERP vendors for EOS. • Project Manager for AVI implementation from EOS to Google's Partner Connect portal, enhancing communication and collaboration within Google Operations.
MicrosoftService Delivery Manager
Jan. 2023 - Mar. 2024Dublin, County Dublin, Ireland• Achieved operational stability within the team and established trust between various stakeholders, enhancing overall efficiency. • Developed Escalation Management Framework and Partner Offboarding Project, improving internal processes and reducing cases by 50% using Lean Techniques (Kanban). • Delivered an Operational Excellence assignment to improve the internal Change Management process, streamlining operations and enhancing productivity.
MicrosoftBusiness Operations Program Manager
Mar. 2018 - Dec. 2022County Dublin, Ireland• Led Launch/Release Management for Digital Transformation Program, improving release cycle efficiency by 20% through scheduling, planning, risk analysis, and issue management. • Developed and adapted Microsoft Operations Delivery Lifecycle framework, ensuring repeatable and successful launches/releases, enhancing operational processes. • Managed the transition of 1500 Order Processing personnel from Arvato to Infosys, ensuring seamless integration and operational continuity.
EricssonSenior Team Manager
Mar. 2015 - Dec. 2017Madrid Area, Spain• Led a team of 25 System Integration experts in postpaid/prepaid Billing Systems, ensuring efficiency and reliability by planning technology roadmaps and managing financials & KPI’s. • Achieved targeted cost recovery by efficiently managing the budget for 3 Cost Centres, optimizing resource allocation and financial planning. • Coached and mentored team members, securing Ericsson internal certifications and contributing to the development of a new Centre of Excellence strategy.
EricssonProgram Management Office Manager
Aug. 2013 - Feb. 2015Dublin• Led a team of 25 senior project managers in delivering strategic 4G Rollouts, focusing on recruiting, competence development, PMO Compliance & Strategy, KPI Management & Budgeting. • Drove several strategic initiatives in EMEA as part of the wider leadership team, contributing to project success and client satisfaction. • Implemented pan-European educational workshops for 300+ Project Managers, enhancing their skills and knowledge in project management practices.
EricssonData Centre Operations Manager
Jan. 2010 - Jul. 2013Ericsson Ireland• Led a team of 45 in managing data center operations, ensuring efficiency with Service Desk Operations, IT deployments & decommissioning, and Asset Management, reducing hardware lead times by 40% through an Operational Excellence Program using Lean, Kanban, and process improvement techniques. • Established a new PMO to improve governance and delivery of small to medium-sized ICT projects across Europe, enhancing project success by focus on governance and delivery efficiency. • Re-organized the Asset Management team, stabilizing IT Infrastructure CAPEX/OPEX budgets with improved tracking control and reporting, enhancing financial management and accountability.
Ericsson Sub Saharan Africa (Pty) LtdPeople Operations Manager
Aug. 2006 - Dec. 2009Johannesburg Area, South Africa• Established and led two new teams, BSS (Business Support Systems) & OSS (Operating Support Systems), enhancing operational efficiency and team collaboration. • Spearheaded the Graduate Recruitment Program in South Africa during 2008/9, successfully recruiting and onboarding top talent, increasing team capacity by 20%. • Managed a team of 60 System Integration Engineers & Level 2 Support, ensuring seamless integration and support for complex IT and telecom systems.
Ericsson IrelandProject Manager
Jan. 2001 - Jul. 2006Various locations worldwide.• Supported MMS program rollout to Vodafone group in Germany, enhancing project delivery and efficiency by resolving tickets and streamlining processes. • Managed Charging System (BSS) implementations for EMEA telecom operators, ensuring seamless integration and operational continuity through effective project management. • Developed MMS product content and delivered workshops, boosting customer engagement and facilitating new product introductions. • Traveled extensively delivering projects in Sweden, Germany, Canada, Japan, and parts of Sub Sahara Africa for several years.
Sysnet Global SolutionsTechnical Sales Specialist
Feb. 1998 - Jan. 2001Dublin Ireland• Managed sales and account management towards SMEs selling high-end Silicon Graphic (SGI) Workstations & Digital Alpha Servers at Sysnet Global Solutions. • Developed strong client relationships and provided technical expertise to drive sales growth.
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