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Network Power<100 people
Roles
🔥100%
Startup Founder
✨100%
Business Owner
🧑💼100%
C-level Executive
Geos
🇺🇸100%
United States
Work Background
Disrupt MenaPartner
Nov. 2023Beirut Governorate, LebanonOverseeing the strategic direction and growth of the platform.
Developing and implementing digital strategies to attract both startups and investors.
Managing relationships with founders, investors, and other stakeholders.
Leading a team responsible for platform development, maintenance, and support.
Utilizing data analytics and algorithms to match startups with suitable investors.
Ensuring the platform remains innovative and competitive in the digital marketplace.
Collaborating with marketing and communications teams to promote the platform.
Monitoring and analyzing user engagement and platform performance metrics.
Identifying opportunities for expansion and partnerships within the MENA region and beyond.
Providing guidance and support to startups throughout their journey on the platform, from onboarding to investment readiness.
Disrupt - Growth PartnersFounder & Communications Manager
Oct. 2020Qatar1. Cultivating and maintaining relationships with potential investors.
2. Identifying promising startups with high growth potential.
3. Facilitating connections between investors and startups.
4. Developing and implementing communication strategies to attract investors.
5. Creating marketing materials and presentations to showcase investment opportunities.
6. Organizing events, pitch sessions, and networking opportunities for investors and startups.
7. Providing support and guidance to startups in preparing for investor meetings and pitches.
8. Monitoring industry trends and market developments to identify new investment opportunities.
9. Collaborating with other team members to support the overall growth and success of the organization.
10. Building and managing a network of contacts within the startup and investor communities.
Philip Morris InternationalKey Account Management Specialist
Jan. 2020 - Aug. 2021DbayehEnsuring Optimization and Digital Transformation of the channel
Check the inventory at the clients, in order to prepare replenishment orders.
Manage the selling process to clients, to ensure achieving targets and increasing sales.
Implement the approved sales cycle to better follow-up on clients and serve their needs.
Recruit new clients in the assigned channel in order to increase sales and distribution coverage.
Implement the contracts with the client as per the business plan.
Implement the in-store activities such as new launches and promotions in order to increase brand visibility and awareness
Coordinate with 3rd parties agencies in order to give the right instructions for the guidelines.
Act as the first point of contact with the client in order to prepare the contract negotiation paving the way for future negotiation.
Apply and monitors marketing guidelines in order to maintain the brand’s marketing strategy.
Collect all invoices at the right time in order to avoid overdue situation.
Monitor the client account statement to ensure that credit notes and other types of financial compensations are done on time.
Perform market data collection concerning competitors and their sales, promotions, new products, marketing strategy to be able to compete in the market.
Submit required reports in a timely and professional manner
Philip Morris InternationalDigital Trade Engagement Supervisor
Aug. 2017 - Jan. 2020Beirut, Lebanon• Managing the organization’s Digital Engagement Platform for LB market and assisting other markets with the digital activation process such as PAA / UAE / Saudi Arabia / Jordan.
• Salesforce Platform Community Manager/Administrator/Developer •Define the strategy and goals in line with Management Team and the organization overall strategic vision and commercial needs
• Ensured a friendly, educating experience for our Digital users
• Leads Generation and Audience segmentation based on market studies and needs • Kept our consumers, retailers and key account customers at the heart of the strategy.
• Lead and develop our online platform and tools used by our retail partners.
•Develop digital educational content to support our digital universe users.
•Develop and execute plans to increase activities and engagement with our retail partners.
• Ensure successful digital campaigns by having strong communication and collaboration across different functions and markets.
•Web coordinating tactical plans with various stakeholders, like external agencies and the commercial teams.
•Trained our business partners on our Digital Platform.
Pure Laundry SpaPublic Relations Communications Manager/ Quality Assurance Manager
Jun. 2016 - Jul. 2017Beirut, Lebanon•Planning, developing and implementing PR strategies.
•Create quality measurements to track improvement in production and Packaging.
•Adhere to industry quality and safety standards.
•Ensure products meet customer expectations and demand.
•Managing enquiries from media, individuals and other organizations.
•Researching, writing and distributing press releases to targeted media.
•Planning publicity strategies and campaigns.
•Organizing events including press conferences, exhibitions, open days and press tours.
•Managing and sharing content with users on social media sites such as Twitter and Facebook.
•Managing the PR aspect of a potential crisis situation.
•Creating and managing brochures, handouts, direct mail leaflets, promotional videos, photographs, etc.
•Analyzing media coverage.
•Distributing information about new promotional opportunities and current PR campaigns progress.
•Speaking publicly at interviews, press conferences and presentations
LibancallplusTelemarketing and Customer Service Manager
Aug. 2014 - Jul. 2017Beirut, Lebanon• Improve customer service experience. • Create engaged customers and facilitate organic growth. • Take ownership of customers issues and follow problems through to resolution. • Set a clear mission and deploy strategies focused towards that mission. • Develop service procedures, policies and standards. • Keep accurate records and document customer service actions and discussions. • Analyze statistics and compile accurate reports. • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. • Keep ahead of industry’s developments and apply best practices to areas of improvement. • Control resources and utilize assets to achieve qualitative and quantitative targets. • Adhere to and manage the approved budget. • Maintain an orderly workflow according to priorities.
LibancallplusCustomer Service Supervisor
Apr. 2012 - Jul. 2014
LibancallplusCustomer Service Specialist
Jan. 2011 - Mar. 2012
LibancallplusCustomer Service Agent
Feb. 2010 - Jan. 2011
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