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Work Background
Clemson UniversityGraduate Research Assistant
Jan. 2022Clemson, South Carolina, United StatesResearch Assistant for the Team Research and Analytics in Computational Environments Research Group. Our team's research in the field of Human Centered-Computing primarily focuses on contributions in human-AI teaming, human-centered AI, and collaborative technologies. My personal research endeavors concentrate on creating more equitable and inclusive practices for the creation, implementation, and accessibility of AI-driven solutions. Research Interests:
Ethics in Artificial Intelligence
Responsible AI
Human Autonomy Interaction
Human Autonomy Teaming
Modular Human-Agent Teams
Human-Computer Interaction
IV.AISVP of Technical Project Management
Apr. 2021Los Angeles, California, United States• Responsible for creation of project management methodology while working directly with the Chief Technology Manager and other senior management • Establish and implement project management strategies for the entire engineering flow • Coordinate with engineering team to plan, scope, and create technical specifications for external and internal teams
• Work directly with Account Managers to determine resourcing and delivery timelines for client work
• Facilitate regular Scrum meetings with team members to determine project progress • Key stakeholder in company management lifecycle • Emphasize strong communication and production skills by executing collaborative management of distributed teams composed of various skillsets (account managers, engineers, QA testers, interaction designers, visual designers, copywriters, strategists, and infrastructure specialists)
SUSTAINING WAYLegal Secretary
Jan. 2021Greenville, South Carolina, United StatesObjective/Goal: To maintain Sustaining Way records necessary by law and
custom to facilitate: accurate recollection of decisions; determination of eligibility
to vote; continuity of policies and practices; and accountability of directors and
officers. • Ensure that accurate and sufficient documentation exists to meet legal
requirements.
• Enable authorized persons to determine when, how, and by whom the board's
business was conducted.
SUSTAINING WAYBoard Member
Jan. 2020 - Jan. 2021Greenville, South Carolina Area• Liaison for student relations between Sustaining Way and Clemson University, providing Sustaining Way with opportunities to engage with current students for volunteer and intern experiences
• Lead specialist for CRM implementation and maintenance to ensure resources and constituent data is being stored safely
• Participate in monthly board meetings to provide direction and insight on the usage of Sustaining Way’s resources • Serve as Marketing Channel support for the brand direction and community outreach
EP+CoCreative Technology Manager
Mar. 2019 - Apr. 2021Greenville, South Carolina Area• Budget Impact: Responsible for projects with budget volumes ranging from $225K to $1.5M. Personally responsible for digital project renewals.
• Leadership: Development lead for 8 person teams composed of various skillsets (account managers, developers, QA testers, interaction designers, visual designers, and infrastructure specialists)
• Organizational Transformation: Served as process change management specialist for both internal and external processes for major client accounts Key Projects • Verizon Marketing Builder: As a project lead, I oversaw the day-to-day system updates for the project request management system’s user interface impacting ~1K users. Led a 4 person team on multiple projects (each ~4 months in duration) that included discovery, ideation, design and implementation. Success of the system implementation, led to expansion of system to include additional tenant with revenue growth of $119K.
• Verizon Solutions Lab: As system owner, led the design, development, and implementation for refreshed sales representative interface, for both mobile and desktop. Led 4 person team (consisting of account and development members) in multiple feature release projects (ranging from 2 to 4 months in duration). Success of project lead to system growth changing purpose from general knowledge repository, to specialized sales representative training platform.
• Denny’s Marketing Platform: As system owner, led 6 person team in weekly feature releases consisting of planning, design, development, testing, and implementation, for both mobile and desktop. With the current Covid Pandemic environment, there is an increase in leadership responsibility to accommodate for rapid changes in scope as business critical requirements shift. Successful implementation of Agile methodologies and process management allowed for an increase from 2 code deploys per month to 20 clean code deploys within the first month of the pandemic.
CIMcloud by Website PipelineTechnical Account Manager
Jan. 2018 - Jan. 2019Greenville, South Carolina AreaResponsible for managing technical aspects of a company’s relationship with its clients. Worked closely with the sales, project management and development teams to win new business and increase sales to existing customers. Key Projects • Dormant Account Revitalization: Revitalized dormant accounts by initiating conversation to pursue their business needs. Leveraged company's customizable platform to influence decisions on projects for delivery to the customer base. Outcomes: 40% improvement in customer engagement in the first quarter.
• Client Development Training: Developed training plans to introduce new product features to clients at various organizational levels, encouraging customers to continuously improve their platform with the most recent module releases. Outcomes: 80% increase in number of module sales in first quarter.
CIMcloud by Website PipelineCustomer Success Manager
Jul. 2016 - Jan. 2019Greenville, South Carolina AreaServed as first salaried Customer Success Specialist. Developed and maintained long-term business relationships by serving as an internal advocate and client liaison. Key Projects • Executive-level Escalation Team: Manage strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts. Outcomes: 85% of high-risk accounts were recovered.
• Customer Outreach Program: Developed customer outreach program for internal teams with an emphasis on developing their project management and customer success fundamentals. Devised and conducted continuous best practice webinar sessions to the customer base. Outcomes: 30% increase in customer engagement regarding system upgrades.
Kung Fu CantinaMarketing Manager
Jan. 2016 - Jun. 2016Clemson, SC• Approached by the management team to be the first salaried Marketing Manager responsible for developing creative advertisement campaigns to increase student reach, managing social media impressions, increasing late night sales, and develop brand awareness • Developed a strategy and made recommendations to management team that included implementing weekly specials, partnerships with liquor representatives, having live bands on the weekends, and creating ties with Clemson Campus organizations through fundraising activities • Identify weakness in brand image and present changes or modifications to ensure overall company success
Chattooga ConservancyManagement Intern
Nov. 2015 - May. 2016Clayton, Georgia• Hired as intern to support the nature conservancy’s annual fundraiser
• Responsible for building donor network and raising awareness of the organization in upstate SC and creating ties with local businesses and environmental organizations
• Major tasks will include handling promotional efforts, creating a budget, organizing catering, and finding donors for the silent auction
ICEBOX- Beverage Service, Concessions, and LogisticsMixologist
Jul. 2014 - Jan. 2020Clemson, SC• Began as a bar-back and grew in positions of increasing responsibility to manage catered events • Displayed leadership and interpersonal skills by training and mentoring 4 new hires a month
• Delivered strong customer focus and time management skills by ensuring events run on schedule and exceed service expectations
BlackbaudTechnical Business Analyst Intern
Jun. 2014 - Aug. 2014Charleston, South Carolina• Compiled and edited a collection of 30 standardized Job Performance Measurement documents to serve as a starting point for employees and managers to determine what practices are more likely to result in well-designed, productive, and efficient member of the company
• Edited the Job Performance documents used to train future and existing employees in various positions within the company
• Utilized the Blackbaud CRM product and collected user stories from 22 Consultants over the course of 2 weeks to contribute to the creation of a consultant started kit space in Confluence • Compiled and edited over 40 requirements documents, custom configurations for BBCRM, best practice documents, and templates to be used as a guide for consultants when talking to new clients
• Performed requirements testing for major clients to gauge the effectiveness of Blackbaud’s out-of-the-box solutions
• Created and compiled a list of solutions and customizations for all 24 requirements within BBCRM to fit the needs of a major client
• Trained in Blackbaud CRM, Raiser’s Edge NXT, Jira, and Confluence
Serengetee LLCBrand Ambassador
Apr. 2014 - Aug. 2014Clemson, SC
Taaluma TotesBrand Ambassador
Dec. 2013 - Aug. 2014Clemson, SC
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