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Work Background
U.S. Department of Homeland SecurityCompliance Inspection | International Operations Support
Mar. 2024United States• Conducted risk management assessments and implemented safety measures to ensure compliance with federal regulations.
• Led performance reviews and provided staff training both in person and online to enhance team productivity.
• Utilized critical thinking skills to analyze data and identify areas for improvement in compliance processes.
U.S. Department of Veterans AffairsLegal Administration Specialist
Jan. 2020 - Mar. 2022Utah, United StatesProvided comprehensive assistance to veterans in understanding their compensation benefits related to injuries sustained during active duty.
Prepared benefit correspondence, including detailed letters of explanation regarding disability percentages.
Guided veterans' widows in navigating death benefits and the application process for their own entitlements.
Verified supplemental documentation and reviewed electronic records to facilitate timely adjudication.
Acted as a mentor for new employees at the Veterans Benefits Administration (VBA), fostering a supportive learning environment.
Addressed congressional inquiries, FOIA requests, and directed veterans to appropriate VA resources for additional support, including job training and education benefits for their families.
Dedicated to serving veterans and their families with professionalism and compassion, ensuring they receive the benefits they deserve.
Phone Etiquette
Special Assignments
AFMS - Hill - 75th Medical GroupHealth Systems Specialist
Nov. 2017 - Mar. 2020Utah, United StatesMedical Support Specialist skilled in coordinating administrative tasks, scheduling appointments, and managing healthcare office functions. Proficient in developing efficient processes, interpreting regulations, and utilizing office automation software to produce complex documents. Responsibilities include managing provider schedules, overseeing template development, and preparing reports on scheduling issues. Foster cooperative relationships with colleagues and leadership while conducting training for new employees. Actively monitor and adjust schedules to meet healthcare service demands, ensuring seamless workflow and optimal productivity in the medical setting.
United States Army Medical CommandRecords Management Specialist
Nov. 2014 - Nov. 2016Fort George G Meade, MarylandIn my role as a Records Management Specialist, I reviewed and extracted data from health records, ensuring compliance with regulatory guidelines. I also provided technical support to medical staff by identifying relevant information codes for record inquiries. Additionally, I utilized office automation software to create formatted documents with accuracy and clarity.
Defense Commissary AgencyStore Associate
Oct. 2013 - Nov. 2014Maryland USAversatile skill set, accessible to assist all departments as needed beyond traditional sales responsibilities. Proficient in operating an electronic checkout system, ensuring accurate transactions and making correct change. Key Responsibilities: Collaborate effectively with team members or work independently on routine commissary tasks to maintain efficient store operations.
Receive and manage change funds, ensuring accurate cash drawer checks.
Handle, prepare, and maintain stock levels for grocery and produce items, contributing to inventory management.
Place stock on shelves and display counters to enhance product visibility and accessibility.
Participate in receiving, storing, pricing, and displaying fresh produce, working supplies, and equipment.
Conduct inventory counts and maintain records of orders, receipts, and sales to support inventory accuracy and reporting.
Known for strong attention to detail and a commitment to excellent customer service in a fast-paced retail environment.
AncestorCloudIndependent Genealogist / DNA Genealogy
Nov. 2011United StatesUtilized DNA results, databases, US Census Bureau, and National Archives for extensive analysis and research to connect family lineages and adoptees to biological family members.
• Conducted in-depth genealogical research to trace family histories and identify genetic connections.
• Leveraged expertise in DNA genealogy to provide accurate and meaningful results for clients.
Goodrich AerostructuresData Release Coordinator
Nov. 2011 - Mar. 2012California, United States• Collaborated with engine product teams to develop program metrics and reports, ensuring data management rules were enforced and program requirements were met.
• Provided training to new users on standard processes and best practices, enabling timely delivery of critical work.
• Identified and implemented system and process improvements to increase efficiency and quality.
ARMY & AIRFORCE EXCHANGE SERVICE - AAFESSenior Foreman
Jul. 2004 - Nov. 2011California, United StatesIn my role as a Senior Foreman at ARMY & AIRFORCE EXCHANGE SERVICE - AAFES in California, I led a team of 26 employees, ensuring compliance with military base regulations and corporate sales needs. With a focus on excellent customer service and sales monitoring, I utilized my technical skills to drive results.
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